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About us

Being open

Being open and the statutory Duty of Candour ensures that patients and their families are:

  • told about serious incidents that affect them
  • receive appropriate apologies
  • kept informed of investigations
  • supported to deal with the consequences.

Which incidents are relevant to being open?

Any patient incident that results in harm such as increase in length of stay by more than a few days or prolonged psychological harm.

The Trust has a statutory duty as well

Where a significant safety incident has occurred the Trust must, as soon as reasonably practicable:

  • notify the patient in person that the incident has occurred, and apologise
  • provide a true, clear account of all the facts known
  • advise the patient of what further enquiries and actions are planned
  • provide support to the patient and their family
  • follow up with a written response, an apology, and the results of further enquires.

What to expect as a patient involved in a serious incident

  • A discussion with a health care professional, which should include¬†an apology, an explanation, an action plan and listening to your views.
  • Written explanation, which includes a brief account of the incident, a further apology and an action plan.

Being open is an integral part of our culture of honesty and openness


Your Visit



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If you have an appointment on Monday 15, Tuesday 16 and Wednesday 17 July at York Therapy Department, based at Archways, York, please be aware that the lift is currently out of action.

Services at Archways include MSK Physio, Pelvic Health, Rheumatology and Orthotics.

If you are unable to climb stairs, please contact us on 01904 725424.  Alternatively, to reschedule your appointment you can do so online:

Please accept our apologies for any inconvenience.