In this section
Being open and the statutory Duty of Candour ensures that patients and their families are:
- told about serious incidents that affect them
- receive appropriate apologies
- kept informed of investigations
- supported to deal with the consequences.
Which incidents are relevant to being open?
Any patient incident that results in harm such as increase in length of stay by more than a few days or prolonged psychological harm.
The Trust has a statutory duty as well
Where a significant safety incident has occurred the Trust must, as soon as reasonably practicable:
- notify the patient in person that the incident has occurred, and apologise
- provide a true, clear account of all the facts known
- advise the patient of what further enquiries and actions are planned
- provide support to the patient and their family
- follow up with a written response, an apology, and the results of further enquires.
What to expect as a patient involved in a serious incident
- A discussion with a health care professional, which should include an apology, an explanation, an action plan and listening to your views.
- Written explanation, which includes a brief account of the incident, a further apology and an action plan.
Being open is an integral part of our culture of honesty and openness