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About usAbout us

Patient Safety

The safe care of patients entrusted to us is our top priority and we are working tirelessly to ensure the continued improvement of patient care. Our ultimate objective is to be trusted to deliver safe, effective healthcare to our community - consistently.

We aim to be recognised as one of the safest hospitals nationally and internationally, delivering safe, evidence-based care, partly by acting and learning when we identify a need for improvement.


Our guiding principle is to provide safe, patient-centered care to a consistently high standard. To achieve this we have established six key streams of work:

  • Ensuring consistency of care, 24 hours a day, seven days a week
  • Reduction of harm by early detection of the patient at risk of deteriorating
  • Reducing mortality and improving mortality indicators
  • Excellence in end of life care
  • Infection prevention and control
  • Action on areas of frequent harm

A culture of safety

We encourage and require all our staff to report adverse events and unsafe conditions, to take action when it is needed and to seek assistance when concerned that the quality and safety of the care being delivered is threatened.  

Our aim is to promote an open culture. Staff should be aware that that they are accountable for their actions however we want to develop and maintain an environment that feels safe, recognising that they will not be blamed for system faults in their work environment beyond their control.

Involving patients in safety

We recognise the value of working with patients and carers. We welcome patient partnership and strive to support patients to be more involved in their care.  If you have any concerns we would encourage you to speak to a member of ward staff immediately.

We want our patients to:

  • Be involved as much as they want be in decisions about their care and treatment
  • Let us know if anything of concern is noticed
  • Be sure that we identify them correctly
  • Ensure that they understand what we are planning to do before consenting to treatment
  • Know what medicines they are taking and why
  • Inform us of allergies
  • Alert us to non compliance, for example with hand hygiene. 

Quality Accounts

For further detail on our patient safety and quality improvement work see our Quality Accounts. A copy can be downloaded from the Reports and Publications page of our website.

Patient Safety Strategy

Our Patient Safety Strategy 2014 - 2016 outlines our key areas of focus for the next two years. This strategy focuses on enhancing our culture of transparency in order to improve and provide support when things go wrong.

To read a copy of the Patient Safety Strategy click on the link below.

pdf iconPatient Safety Strategy final.pdf (966.6KB)

Infection Prevention

For further information about the work we are doing in Infection Prevention click here to visit our webpages.


"Patient safety and quality are at the heart of everything we do..."

If you would like to contact our Patient Safety Team or have any comments or queries about patient safety at York Teaching Hospitals NHS Foundation Trust click here.


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