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Being Open is an integral part of our culture of honesty and openness.
Being Open and the statutory Duty of Candour ensures that patients and their families are:
• told about serious incidents that affect them
• receive appropriate apologies
• kept informed of investigations
• supported to deal with the consequences.
Which incidents are relevant to Being Open?
Any patient incident that results in harm such as increase in length of stay by more than a few days or prolonged psychological harm.
The Trust has a statutory duty as well …..
Where a significant safety incident has occurred the Trust must, as soon as reasonably practicable:
• notify the patient in person that the incident has occurred, and apologise
• provide a true, clear account of all the facts known
• advise the patient of what further enquiries and actions are planned
• provide support to the patient and their family
• follow up with a written response, an apology, and the results of further enquires.
What to expect as a patient involved in a serious incident
1. A discussion with a health care professional, which should include:
• an apology, an explanation, an action plan and listening to your views.
2. Written explanation, which includes:
• a brief account of the incident, a further apology and an action plan.