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About usAbout us

Being Open

Being Open is an integral part of our culture of honesty and openness.

Being Open and the statutory Duty of Candour ensures that patients and their families are:

• told about serious incidents that affect them

• receive appropriate apologies

• kept informed of investigations

• supported to deal with the consequences.

Which incidents are relevant to Being Open?

Any patient incident that results in harm such as increase in length of stay by more than a few days or prolonged psychological harm.

The Trust has a statutory duty as well …..

Where a significant safety incident has occurred the Trust must, as soon as reasonably practicable:

• notify the patient in person that the incident has occurred, and apologise

• provide a true, clear account of all the facts known

• advise the patient of what further enquiries and actions are planned

• provide support to the patient and their family

• follow up with a written response, an apology, and the results of further enquires.

What to expect as a patient involved in a serious incident

1. A discussion with a health care professional, which should include:

• an apology, an explanation, an action plan and listening to your views.

2. Written explanation, which includes:

• a brief account of the incident, a further apology and an action plan.

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While contagious viruses are active year-round, winter is a prime time for norovirus, colds, influenza (flu), and other respiratory illnesses.


These infections are highly contagious, so we urge people to stay away unless their visit is absolutely essential to help reduce the spread of infection within our hospitals.

Hospitals are full of sick people, many of them frail and elderly, so bringing germs into a hospital is the worst thing you can do.  We have an active programme of infection prevention but we can’t spot visitors who really shouldn’t be here.  Please stay at home if you’re unwell to help aid the wellbeing and recovery of our patients.