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Friends and Family Test

We try to give all patients in our care the opportunity to complete a short feedback form which asks the question:

“How likely are you to recommend this ward / outpatient service / A&E department to friends and family if they needed similar care or treatment?”

Extremely likely / Likely / Neither likely nor unlikely / Unlikely / Extremely unlikely / don’t know.

There is also an opportunity to add your own comments, for example why you have selected your answer or any improvements you think we could make.

Most patients are asked to answer the question before going home, but people attending our A&E departments may be sent a text message after leaving. Your answer will not be traced back to you and your details will not be passed on to anyone - so please tell us exactly what you think. A member of your family or a friend is welcome to help you give your feedback to the question if you are unable to.

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While contagious viruses are active year-round, winter is a prime time for norovirus, colds, influenza (flu), and other respiratory illnesses.


These infections are highly contagious, so we urge people to stay away unless their visit is absolutely essential to help reduce the spread of infection within our hospitals.

Hospitals are full of sick people, many of them frail and elderly, so bringing germs into a hospital is the worst thing you can do.  We have an active programme of infection prevention but we can’t spot visitors who really shouldn’t be here.  Please stay at home if you’re unwell to help aid the wellbeing and recovery of our patients.