This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here. Hide this message

Contact usContact us

Patient Advice and Liaison Service (PALS)

PALS

PALS offers impartial advice and assistance to patients, their relatives, friends and carers.  We can listen to feedback (positive or negative), answer questions and help resolve any concerns about Trust services.

Please note that the PALS team cannot offer counselling, a diagnosis, detailed medical information or advocacy.  However, please be assured that if PALS can’t assist you they will direct you to other sources of help.


What information should you provide PALS?

We require the name, date of birth and address of the patient concerned and details of your concern.  Please also provide us with your contact number. 

If you are a relative, friend or representative of a patient we cannot provide any personal information without the consent of the patient.  PALS will advise you if consent is required.

If you prefer, you can provide anonymous feedback.  Please ensure that you provide us with enough information so that we can pass on your comments to the relevant service.


If you would like to share your views about local health services you can also contact Healthwatch.

Healthwatch York 

01904 621133 

www.healthwatchyork.co.uk

Healthwatch
North Yorkshire
01904 683802
www.healthwatchnorthyorkshire.co.uk

 Contact us

Monday - Friday

08.30-16.30

01904 726262

pals@york.nhs.uk

Find us on FacebookFollow us on Twitter
ALT TEXT
ALT TEXT

Chinese Poland

View all languages >

A burst water main is causing disruption to staff and patient journeys to Scarborough Hospital. Temporary roadworks are in place and may be there until Monday 26 June. Please be advised to leave plenty of extra time for your journey to the hospital.