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Patients, relatives and carers sometimes need to turn to someone for immediate help and advice. Our PALS team is here for you. We have advisors at York and Scarborough Hospitals, and the team can be contacted by telephone on 01904 726262 or by emailing

They aim to:

  • Listen to your suggestions or queries and help to settle concerns promptly
  • Advise and support you
  • Provide information on NHS services

Things the PALS team can’t offer include:

  • Counselling
  • Diagnosis
  • Detailed medical information
  • Advocacy

If PALS can’t help you, they will refer you to other sources of help.

Information shared with PALS is treated seriously and with respect. With your consent they may share information with other professionals so they can help you further, but otherwise all information will be kept confidential.

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