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Membership Matters

PALS office official opening

A bright new PALS office was officially opened earlier this month by Trust Chair, Sue Symington.

The new office, located on the Main Corridor at York Hospital, was funded from Special Programme Funding and Charitable Funds.  Designed to be more visible and accessible, the office includes a separate room which provides a confidential environment where patients and relatives are able to speak face to face with a member of the PALS team, if they wish to do so.

The new information board outside the office includes photographs of the PALS advisers, operating times and patient experience leaflets and posters to help signpost patients and visitors.  

Officially opening the new office, Sue said:  “I am delighted to open the new PALS office; but this is more than just an office - it is a celebration of the work of the PALS team in the last year.”

“The PALS Team is here to help ensure patients and visitors have a positive experience of using the Trust's services from start to finish.  With that in mind, I very much hope that the new environment will offer patients and visitors the chance to raise feedback in a more relaxed, pleasant and welcoming environment.”

Sue adds: “PALS are an integrated and essential part of the Trust and part of every team in the Trust.”  

The next stage is to look at improving the Scarborough office and expanding the service to Bridlington hospital.

The PALS team, who offer impartial advice and assistance to patients, their relatives, friends and carers, have also revised the PALS ‘Your Experience Matters’ leaflet and compiled a FAQ’s which aims to help staff to understand what PALS does - and doesn’t do.  For more information download the FAQ’s from Staff Room.

 “The PALS Team is here to help ensure patients and visitors have a positive experience of using the Trust's services from start to finish. With that in mind, I very much hope that the new environment will offer patients and visitors the chance to raise feedback in a more relaxed, pleasant and welcoming environment.”

Sue Symington, Trust Chair.

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Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.


Coronavirus (COVID-19)

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home.  After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.  Only call 111 direct if you are advised to do so by the online service or you cannot go online.