Star Award Winners - August 2017
Teryll garner, Sister Malton Hospital
Nominated by the team at the Malton Diagnostic Urology Department, who praised Teryll for going above and beyond her role as department sister on a daily basis, providing help and support to everyone she works with in a unit still
very new to the hospital.
Since the opening of the department Teryll has facilitated a smooth transition of services and received regular positive feedback from the patients that have come through the unit.
From patients and visitors, through to staff at all levels, nothing is ever too much and no query ever too difficult for Teryll who embodies the Trust’s values every day and is a shining example to everyone that works with her.
Katie Holgate Matron (Elderly) and Kirsty Bottomley, Sister. York Hpsital
Matron Katie and specialist nurse Kirsty from York Hospital, highlighted a great example of putting patients at the centre of everything we do when they heard about an elderly patient in reception who was becoming increasingly distressed due to severe hearing difficulties.
His tearful daughter had asked for help at reception after feeling isolated and alone in trying to help her father. Katie and Kirsty stepped in and arranged for the man to have his hearing checked and his hearing aid recalibrated, personally taking him to and from the ENT department. Hearing restored, the patient was discharged later that day and told Katie “it is so lovely just to hear your voice”.
Sara Hogg, Domestic Assistant Scarborough Hospital, York Hospital
Sara Hogg went and above and beyond her normal call of duty in an incredible way when a pregnant lady struggling with abdominal pain came into the Emergency Department on a hectic evening earlier this year.
While waiting in the urgent care centre for review from a specialist team, the patient unfortunately suffered a miscarriage whilst on the toilet. She had been roughly 18 weeks pregnant and naturally, this was an extremely traumatic experience for the patient.
Going well beyond her normal remit, and without question, Sara was kind enough to extract the foetus from the toilet, knowing just how busy the department was at the time. Sara’s empathy and respect for both colleagues and affected family allowed the parents to know their baby had been cared for in a respectful and dignified manner.
Healthcare Assistants on Ward 25 York Hospital
Julia Branson, the daughter of a dementia patient at the hospital, nominated our HCA team from Ward 25 for their ‘tremendous hard work and excellent care’ in doing absolutely everything to ensure that their dementia patients have the best experience possible when recovering on ward 25.
It’s not just the care they afford patients with things like ensuring routine is maintained, but it’s how they also reassure family who are also struggling. The team have worked with Julia and her sister to develop new strategies of care and communication with their father and ensured that, in three weeks on the ward, their father has shown no signs of distress during his stay, something Julia has said make them feel’ respected’ and ‘like more than just another family’.