Star Award Winners - July 2017
Louise Pearson, Administrator ED, Scarborough Hospital
Louise, an administrator in the ED at Scarborough, identified a very sick child on booking her in to the Emergency Department and informed medical staff straight away. The child was very unwell and was diagnosed as a new diabetic in DKA and had to be treated in Resus in order to stabilise her.
Louise showed that she cared for the patient on arrival and although not medically trained, identified correctly that this was a very unwell child who needed immediate treatment. Louise’s professional manner ensured the best outcome for the child.
Eye Clinic and Ophthalmology teams, York Hospital
The Eye Clinic and Ophthalmology teams were nominated by the parents of a young child because of the personalised treatment their son received. Their five year old son was admitted on Easter Monday with a sinus infection that had travelled into his eye socket, causing orbital cellulitis. From their initial contact to their final outpatient appointment, the family felt that the care their son received from the whole of the eye team was exceptional.
The team ensured continuity of care by fitting him into already full clinics or before clinics and other commitments they had that day, and kept the parents informed in a clear manner and answered all their questions. Most importantly, the family felt that the team made their son feel special through simple acts of kindness that made his suddenly regular visits to a place which was very unfamiliar and sometimes caused him pain, manageable.
“It made us feel like the staff not only knew what they were doing but were going to do it to the best of their ability because they cared.”
Camilla Picknett, Antenatal and Newborn Screening Co-ordinator, York Hospital
Camilla was nominated by Liz Ross, Head of Midwifery and also on behalf of Linda Horton-Fawkes Senior Infection Prevention Nurse and Freya Oliver, Matron. Following an infection prevention alert Camilla took responsibility for tracing, arranging testing and being the named contact for all affected patients. Camilla efficiently followed up every patient contact herself, in addition to carrying out her day to day work. Camilla’s actions demonstrated a dedication to providing patients with information and support to enable them to make decisions about their health.
Julie Preston, Theatre Sister, York Hospital
Julie was nominated by a family for the care, respect, kindness, commitment and thoughtfulness she demonstrated before, during and after the mother of the family received high risk surgery.
The family praised Julie for going above and beyond to ensure they were kept up to date and looked after. The family felt that Julie’s care and professional approach made them feel like they were the only people around - and that what they were going through was important to her.
“Julie’s actions gave us all faith in the NHS and the staff who care for us and our loved ones. It made us feel like we were important and a priority and more than anything it gave us hope and kept us going through a difficult time.”
The Star Award is the Trust’s monthly award programme for individuals, teams and volunteers, which recognises the achievement of those who have made a difference by doing something extra in their everyday work for patients, visitors or colleagues.