Star Award Winners - September 2017
Diogo Martins, Theatre Nurse, York Hospital
Diogo Martins, a Portuguese nurse in the orthopaedic theatre team at York Hospital, was nominated by a colleague for helping the theatre teams translate for two patients who needed procedures and didn’t speak English. Diogo used his break-time to translate for a Brazilian lady who was having a Caesarean section, accurately translating the vital information and helping her with the answers to all her questions. This went a long way to allaying the patient's fears. In the case of a small Portuguese boy who needed urgent limb surgery, and only had his brother for company, Diogo came in on his day off. A child in pain, in an unfamiliar country and facing urgent surgery is bad enough, but the language barrier exacerbated the fear. Diogo recognised this the day before surgery when the child was admitted and agreed to come in to assist. ‘I can't think of a way in which he could be more helpful in these two situations and he was certainly keeping the patients’ needs at the heart of what we do’.
Elizabeth Allen, Community Discharge Liaison Nurse
Community Discharge nurse, Liz Allen, was nominated for the role she played in helping an end of life patient make her way home. Realising the importance of the situation to the patient, Liz was able to use her local knowledge and contacts to secure her patients request to go home, despite a number of barriers that threatened to undermine the patient's wishes.
The patient's wishes became Liz's focus. She liaised with the patient and family to ascertain what their needs and expectations were and secured the necessary package of care. This fulfilled the patient’s desire to go home and was all accomplished the same day the patient made their wishes known. Liz did her utmost to ensure the patient experience was a good one and visited the ward to keep the patient and family informed of her progress.
Tracey Rix, Catering Operative, Selby Hospital
Tracey was nominated by a colleague for the time and effort she puts in to ensuring that patients are getting a good nutritional diet. After finding out their likes and dislikes, Tracey then goes out of her way to make sure every patient’s individual needs are always catered for and tended to. In one such instance, Tracey used her own time and initiative to make the stay of a gluten free patient that much more comfortable. Since arriving on the ward the patient had barely eaten anything as she didn’t like the bread used by the Trust. Tracey, knowing about the patient's gluten intolerance and finding out about their love of bananas, went in her own time to buy bread and source bananas for the patient. Tracey's ability to listen, learn and give each patient the time they deserve has proved invaluable to the rehabilitation process.
Vicky Mulvana-Tuohy, AHP Senior Manager, York Hospital
Vicky Mulvana-Tuhoy, was the leading figure in the Trust's recent Takeover Challenge success, which saw young people from Westfield Primary Community School take over the running of York Hospital.
Taking place over the course of one full day, the Takeover Challenge gave young people the chance to experience what it is like in the real work environment taking on important responsibilities. From playing doctor to taking on the CEO, the children used the day to provide feedback on how the hospital caters for its young and how it can improve.
Without Vicky's hard work and dedication to giving young people a voice, the project may not have been possible. Her dedication and enthusiasm ensured success and gave the Trust valuable new insight into where improvements can be made from a child’s perspective.
Sue Wood, Healthcare Assistant, York Hospital
Healthcare assistant Sue Wood was nominated by Angela, a patient who had observed her dedication to another patient. Lilian was an elderly lady who had suffered a stroke and Sue would often come and sit beside Lilian and gently stroke her cheek. Every time she came into the room she spoke to her, looked after her and held her hand. The nomination described her actions as ‘human, simple, and the way that all patients watching would hope they would be treated’. Lilian’s family noticed that since she had come onto the ward and received such sensitive treatment she had improved beyond their expectations. Sue ‘deserves extra special recognition for bringing love to a lady who could not speak or reach out, and in turn making us all feel loved and special and worth the effort.’