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“I am a Desktop Engineer working in Systems and Network services, providing technical support and advice to nearly 9,000 staff.  I have worked at the Trust for the last three years, as part of a team of nine engineers based both at York and Scarborough hospitals.

“I started my career in the NHS initially on work experience in systems and networks, doing stock control and audit inventory.  When the job came up as a desktop job engineer I applied and I’ve never looked back since.

“I love the variety and unpredictability of the work I do - no two days are the same when you work in the NHS. At the Trust there are thousands of systems and applications in operation, so it’s necessary that I have working knowledge of most of them.  As a team we are responsible for the upkeep and support of multiple devices.  We undertake everything from hardware and software faults, new installations, decommissioning old machines to diagnosing problems - so I guess we are a bit like doctors but for computers.

“I’m lucky as the people I work with are amazing - providing me with the support I need to develop and progress.  They are always on hand with a joke or two and they are the reason I love my job so much.

“One of my proudest moments in my career was being invited to attend the Unsung Hero Awards earlier this year, where my colleagues and I won ‘The Team of the Year Award’.  We were recognised for tirelessly working to check, isolate and clean nearly 6,000’s PC’s following an unprecedented cyber-attack, which was felt throughout the NHS, as well as the Trust.

“The NHS means the world to me - not just as an employee but also as a patient.  When I was sixteen I was involved in a life threatening accident at a recycling plant, which resulted in the loss of my left arm.  It could have been a lot worse if it wasn’t for the NHS and the wonderful people that work there.  I will always be grateful for the care I received.

“I was always told ‘treat people how you would like to be treated yourself’ and I always try to be as helpful as possible.  I respect the work and the efforts put in by every member of staff in the Trust and feel part of one big team.”

10 August 2018

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