“I have been a Patient Access Clerical Officer on the Outpatients Receptions at York Hospital for the last thirteen years. I absolutely love the ‘hustle and bustle’ and busy atmosphere of working on the reception - it’s never quiet.

"The best bit of advice I have been given is to always see every patient with a fresh set of eyes and there is nothing better than seeing patient’s arrive and leave their appointments with a smile on their face.”