Haematology and Oncology service changes

Changes are being made to the Haematology and Oncology services at York and Scarborough hospitals.

What to expect at your appointment

To ensure we keep our patients safe, we are following the latest national guidance on social distancing and the provision of hospital services.  As a result, the way in which your appointment will be managed, is different from any experience of appointments you may have had in the department prior to the Covid-19 pandemic.

All patients attending a hospital setting are required to wear a face covering or mask.  A face covering could be a scarf, a handmade mask or certified mask that you have purchased.

Patients should expect to be screened and temperature tested on arrival. Patients who fail screening and temperature testing will be asked to return home, self-isolate and request a Covid-19 swab.  If you are experiencing any symptoms please phone 01904 726515 prior to your appointment and alternative arrangements will be made.  Do NOT attend the hospital if you have symptoms.

There will be hand sanitiser provided at the entrance for your use, in addition to sanitiser stations around the hospital site.

Following your appointment

To help maintain a safe number of patients within the department at any one time, please leave the department immediately following your appointment.

If you have been advised you require a further appointment, this will be sent to you through the post.  If the appointment is due at very short notice, you will be contacted by telephone, to ensure you have sufficient notice of the appointment.

The 24 hour chemotherapy helpline will remain the same and it is important you still make this the first point of contact if you are unwell on anti-cancer treatment. 

York Hospital

The Haematology and Oncology Service is returning to the Magnolia Centre at York Hospital from 1 September 2020.

Please be advised that if you are currently seeing a Haematologist/Oncologist or coming for anti-cancer treatment (chemotherapy) our services are returning to the Magnolia Centre on the York Hospital site, from 1 September 2020. 

Arriving for your appointment

Please attend the appointment on your own, do not bring anyone else with you.  If you require a relative to bring you to hospital, they may take you to the Magnolia Centre entrance but then must wait for you in the car, or outside the hospital building on foot (maintaining a social distance of two metres at all times). There will be NO access to the Magnolia Centre from the main hospital building, please enter and exit through the Magnolia Centre entrance only.

If you need a carer to bring you, please phone 01904 726515 prior to your appointment. 

Please do not arrive at the department before your appointment time.  In order to meet social distancing guidelines (which remains at 2 metres within a healthcare setting) our waiting areas are now very limited. 

A patient flow system will operate in the department to support social distancing – clear signage will be in place to guide you.

If you have any concerns with regard your appointment, please telephone 01904 726515.

Scarborough Hospital

The Haematology and Oncology Chemotherapy Service is returning to the Scarborough Hospital Chemotherapy Unit from the 7 September 2020.

Please be advised that if you are currently coming for anti-cancer treatment (chemotherapy) our services are returning to the Macmillan chemotherapy unit on the main Scarborough Hospital site, from the 7 September 2020. 

Arriving for your appointment

When you arrive at Scarborough Hospital please phone the department on 01723 342447 before your appointment time to inform them of your arrival.  In order to meet social distancing guidelines (which remains at 2 metres within a healthcare setting) our waiting areas are now very limited.

You will be asked to go to the North Entrance where a member of staff will meet you and escort you to the chemotherapy unit.  Please attend the appointment on your own, do not bring anyone else with you.  If you require a relative to bring you to hospital, they may take you to the North Entrance but then must wait for you in the car, or outside the hospital building on foot (maintaining a social distance of two metres at all times).

If you need a carer to bring you, please phone 01723 342447 prior to your appointment.

A one way system will operate in the department to support social distancing – clear signage will be in place to guide you.

If you have any concerns with regard your appointment, please telephone 01723 342447.

27 August 2020