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Human Resources Advisor, York Hospital

Hassena was nominated by a ward manager for ‘coming to her rescue’ after she struggled to manage staff sickness records on her 24 bedded inpatient ward. The demands of the ward manager role, limited management time and understaffing on the ward meant it became hard to maintain sickness records. Hassena recognised her cry for help and understood the dilemma of putting patients’ needs first.

She ensured the ward manager had full support, giving a lot of time and effort to go through the ward’s sickness paperwork. Thanks to Hassena, from previously feeling like she was ‘sinking amongst sickness forms and missed meetings’, the ward manager felt enabled to manage sickness issues promptly. She was able to give staff appropriate support which meant patients continue to receive consistent care from specialised staff.

29 April 2019

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