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Community midwife team, York

A patient who received “world first class midwife support” nominated Michelle for her great understanding and patience in a very stressful pregnancy. Michelle is described as professional, friendly, patient and knowledgeable, patiently answering all her questions and doing the checks to reassure her everything was fine. From directing the patient to the right doctor to speak to about her concerns to making extra phone calls outside routine appointments, Michelle knew the patient was extremely stressed and even made time to see her in an emotional crisis after getting a text.

Michelle is described as being “like an older sister, who held my hand and guided me through a very stressful pregnancy”. After the birth of a very healthy baby, Michelle also helped the patient to successfully establish breastfeeding during her post-natal visits.

29 April 2019

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