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Child Health Medical Secretaries, Scarborough Hospital

Susan was nominated by a colleague for her actions when she took a call from a mother chasing up a repeat prescription for her son with complex needs. Unfortunately, the prescription had not been requested so Susan liaised with the doctors and pharmacy team to get a prescription submitted for Mum to come and collect. However the medication would not be ready until after 4.30pm and the mum had no means to collect it, which meant her son would run out of medication over the weekend.

Susan liaised with pharmacy to obtain Mum's consent and after work drove to Driffield to deliver the medication to the family despite living and working in Scarborough. Susan is praised for putting the family at the centre of everything she does.

23 May 2019

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