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Healthcare Assistant, York Hospital
Wendy is nominated for going the extra mile in a very busy week for the maternity team. One night in particular there were a number of incredibly unwell surgical patients along with a full ward of postnatal women and their babies who all needed care. Staffing was low and Wendy was the only healthcare assistant on that night shift covering the whole of maternity.
Despite Labour Ward being the highest priority due to its acute nature, Wendy continued to support new mums to breastfeed, answered buzzers and cascaded all concerns to the midwives on duty to ensure patient experience and satisfaction was a priority it the midst of what felt like chaos.
She physically and emotionally supported the women and staff and did it with a smile on her face all night. Wendy even covered an extra hour to ensure a safe handover at the end of shift.
18 June 2019