This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here. Hide this message

News & mediaNews & media

'#Hello my name is...'

03 March 2014

As part of NHS Change Day, York Teaching Hospital NHS Foundation Trust has made a pledge to get onboard the '#Hellomynameis...' campaign.   

In December 2012, Dr Kate Granger was an inpatient and noticed how infrequently health care professionals introduced themselves.

Dr Granger wrote: “As a healthcare professional you know so much about your patient. You know their name, their personal details, their health conditions, and much more.

“What do we as patients know about our healthcare professionals? The answer is often absolutely nothing, sometimes it seems not even their names. The balance of power is very one-sided in favour of the healthcare professional.”

Dr Granger started a twitter campaign #hellomynameis to encourage all healthcare staff to introduce themselves to patients and to tell them their name.

Emma Day, Matron for elderly medicine at Scarborough Hospital, gave a presentation to the Board of Directors this month introducing the campaign, and it has been given the Trust's full support.

Putting patients at the centre of what we do is at the core of our organisation’s values and taking the simple step of introducing ourselves to patients by name can make all the difference in building a relationship.  

For more information visit drkategranger.wordpress.com and theothersidestory.co.uk. Follow Kate Granger on Twitter (@GrangerKate).

Bookmark and Share

Putting patients at the centre of what we do is at the core of our organisation’s values and taking the simple step of introducing ourselves to patients by name can make all the difference in building a relationship.  

ALT TEXT
ALT TEXT

Chinese Poland

View all languages >

We are currently working with reduced staffing levels within the Contact Centre.  This may mean that some of our patients encounter extended wait times when calling the Contact Centre.  This is not the level of service we wish to offer our patients and we are working hard to improve the situation.  If you wish to request to reschedule or cancel your appointment, you can complete our online form

We apologise for the inconvenience caused.