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Our services

Further support for adults 

Patients in York can find out more about the support available by contacting City of York Council.

Click here to find out more or contact:

Adults Social Care Team
West Offices, Station Rise, York, YO1 6GA
Tel: 01904 55511
Email:  adult.socialsupport@york.gov.uk


Access to work support

An Access to Work grant can pay for practical support if you have a disability, health or mental health condition.

Click here to find out more.


Apply for a Disabled Persons Railcard

If you have hearing loss you are eligible to apply for a railcard. Click here to find out more. 


Other useful contacts:

British Deaf Association

Head office

3rd Floor, 356 Holloway Road, London, N7 6PA

Tel: 020 7697 4140  

Email: bda@bda.org.uk


Action on hearing loss (formerly RNID)   

Tel: 0808 808 0123 

Textphone: 0808 808 9000

SMS: 0780 0000 360

Email: informationline@hearingloss.org.uk


Deaf Child and Adolescent Mental Health Service (Deaf CAMHS)

Based at Lime Trees

Telephone: 01904 294231

Mobile / SMS:  07964 294326

Fax: 01904 294154.

The team are available from Monday to Friday, 9:00am to 5:00pm.


Hearing dogs

Telephone: 01844 348 100 

Textphone: 01844 348 100

Email: info@hearingdogs.org.uk 


Sense (for Deafblind People)

Telephone: 03003309250 / 02075200972

Textphone: 03003309256

Email: info@sense.org.uk 


Yorsensory

Yorsensory is York’s new service for anyone with any degree of sight loss, hearing loss or both.

The service is part of the Wilberforce Trust and offers information and signposting, equipment demonstration, groups and activities and outreach. If you or someone you know is struggling with sight, hearing or both then we are here to help.

Open Monday - Friday 9am - 5pm

Tel: 01904 202292

Email: enquiry@yorsensory.org.uk 

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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.


Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time https://bit.ly/39ANleP


Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.


Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.