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Information about hearing aids

Having problems with your hearing aid?

There are many reasons why you may have problems with a hearing aid. Before sending off for repair or replacement  click here to read our troubleshooting tips

Lost or damaged hearing aid?

If your hearing aid is damaged due to neglect you may be charged. Click here for advice.

Instructions for cleaning your earmoulds and open fit tubes

Download a step by step guide to cleaning your hearing aid earmoulds

Download our guide on how to clean open fit tubes

Bone anchored hearing aid (BAHA) 

  • A bone anchored hearing aid (BAHA) transmits sound directly to the cochlea by vibrating the mastoid bone. A minor operation is needed to fix a screw to the skull, on which the hearing aid can be clipped on and off. A BAHA is removed at night and when you swim or take a shower. Click here to download more information about referral for a bone anchored hearing aid 
  • A BAHA or Implantable Bone Conduction Hearing Aids can be fitted dependant on the type of hearing loss and whether it is recommended by a consultant. Click here for an information leaflet.
  • If your BAHA hearing aid is lost or damaged due to neglect you may be charged by the NHS. Click here to for more information about charges  
  • Want to know more about the new BAHA wireless technology and app? Click here
  • If you receive BAHA wireless accessories click here for more information
  • For more information about your Oticon Medical bone anchored hearing aid and wireless device click here

C2 Hear

Download C2 Hear online information

Hearing aid battery dispensing

From 15 July 2019 batteries for NHS hearing aid users will no longer be dispensed from the following health centres:

  • Acomb
  • Clementhorpe
  • Clifton
  • Cornlands Road
  • Easingwold
  • Haxby
  • Tadcaster      
  • Tang Hall

You will now be able to obtain your batteries from the following libraries during their opening times:

  • Acomb Library
  • Strensall Library
  • Tang Hall Library
  • York Library

Batteries are also available from the following reception areas:

  • York Teaching Hospital NHS Foundation Trust 
  • The New Selby War Memorial Hospital

Batteries are only available at the above locations on production of your brown hearing aid record book.

To request batteries to be posted to your home address:

Your local GP may also offer a service for dispensing hearing aid batteries.

Battery safety alert information

Due to recent safety concerns - remember to keep your hearing aid batteries out of sight and out of reach of children and pets to prevent them being swallowed. This could be in a raised cabinet, or a cupboard locked with a key or child-locking mechanism. If you drop a battery then pick it up straight away. It’s important to consider that curious pets such as dogs have also been known to swallow hearing aid batteries.

If your child has swallowed a hearing aid battery, seek immediate medical attention. If your pet has swallowed a hearing aid battery it’s advised that you seek veterinary attention as soon as possible. When changing out hearing aid batteries avoid placing the battery in your mouth or holding it between your lips. This can contaminate the battery, or more seriously lead to accidental ingestion. When the batteries run out, keep them somewhere secure and safe until such a time that you can take them to a place for safe disposal via recycling.

Further information:


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