This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here. Hide this message

Our services

Information about hearing aids

Having problems with your hearing aid?

There are many reasons why you may have problems with a hearing aid. Before sending off for repair or replacement click here to read our troubleshooting tips

Lost or damaged hearing aid?

If your hearing aid is damaged due to neglect you may be charged. Click here for advice.

Instructions for cleaning your earmoulds

Download a step by step guide to cleaning your hearing aid earmoulds

Bone anchored hearing aid (BAHA) 

  • A bone anchored hearing aid (BAHA) transmits sound directly to the cochlea by vibrating the mastoid bone. A minor operation is needed to fix a screw to the skull, on which the hearing aid can be clipped on and off. A BAHA is removed at night and when you swim or take a shower. Click here to download more information about referral for a bone anchored hearing aid 
  • A BAHA or Implantable Bone Conduction Hearing Aids can be fitted dependant on the type of hearing loss and whether it is recommended by a consultant. Click here for an information leaflet.
  • If your BAHA hearing aid is lost or damaged due to neglect you may be charged by the NHS. Click here to for more information about charges  
  • Want to know more about the new BAHA wireless technology and app? Click here
  • If you receive BAHA wireless accessories click here for more information
  • For more information about your Oticon Medical bone anchored hearing aid and wireless device click here


A-Z of Services



Chinese Poland

View all languages >

If you have an appointment on Monday 15, Tuesday 16 and Wednesday 17 July at York Therapy Department, based at Archways, York, please be aware that the lift is currently out of action.

Services at Archways include MSK Physio, Pelvic Health, Rheumatology and Orthotics.

If you are unable to climb stairs, please contact us on 01904 725424.  Alternatively, to reschedule your appointment you can do so online:

Please accept our apologies for any inconvenience.