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Information about hearing aids

Having problems with your hearing aid?

There are many reasons why you may have problems with a hearing aid. Before sending off for repair or replacement  click here to read our troubleshooting tips


Lost or damaged hearing aid?

If your hearing aid is damaged due to neglect you may be charged. Click here for advice.


Instructions for cleaning your earmoulds and open fit tubes

Download a step by step guide to cleaning your hearing aid earmoulds

Download our guide on how to clean open fit tubes


Bone anchored hearing aid (BAHA) 

  • A bone anchored hearing aid (BAHA) transmits sound directly to the cochlea by vibrating the mastoid bone. A minor operation is needed to fix a screw to the skull, on which the hearing aid can be clipped on and off. A BAHA is removed at night and when you swim or take a shower. Click here to download more information about referral for a bone anchored hearing aid 
  • A BAHA or Implantable Bone Conduction Hearing Aids can be fitted dependant on the type of hearing loss and whether it is recommended by a consultant. Click here for an information leaflet.
  • If your BAHA hearing aid is lost or damaged due to neglect you may be charged by the NHS. Click here to for more information about charges  
  • Want to know more about the new BAHA wireless technology and app? Click here
  • If you receive BAHA wireless accessories click here for more information
  • For more information about your Oticon Medical bone anchored hearing aid and wireless device click here

C2 Hear

Download C2 Hear online information


Hearing aid battery dispensing

From 15 July 2019 batteries for NHS hearing aid users will no longer be dispensed from the following health centres:

  • Acomb
  • Clementhorpe
  • Clifton
  • Cornlands Road
  • Easingwold
  • Haxby
  • Tadcaster      
  • Tang Hall

You will now be able to obtain your batteries from the following libraries during their opening times:

  • Acomb Library
  • Strensall Library
  • Tang Hall Library
  • York Library

Batteries are also available from the following reception areas:

  • York Teaching Hospital NHS Foundation Trust 
  • The New Selby War Memorial Hospital

Batteries are only available at the above locations on production of your brown hearing aid record book.

To request batteries to be posted to your home address:

Your local GP may also offer a service for dispensing hearing aid batteries.

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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.


Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time https://bit.ly/39ANleP


Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.


Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.