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Our services

 Frequently asked questions about the hearing service

  • What should you do if you have concerns about your child’s hearing?

Speak to your GP or health visitor if you are concerned. They can then arrange a referral for you to be seen in audiology for a hearing assessment. If you are already a patient with audiology please contact our office.

  • What happens if we lose a hearing aid?

If a child’s hearing aid is lost, please telephone to arrange an appointment for a new impression to be taken of your child’s ear. If we can get a replacement set up we will do as quickly as possible. You may then need a further appointment to have the hearing aid fitted. Please note we charge for adult hearing aids that are lost, if a hearing aid is lost repeatedly or damaged through carelessness a charge may be considered.

  • What if the hearing aid doesn’t work?

If you cup your hands around the hearing aid and you don’t hear a whistle, check and change the battery. If you still cannot hear anything you will need to arrange an appointment for the team to have a look at it.

  • What if my child’s ear is sore?

If you suspect that your child is suffering from an ear infection we recommend you see your GP. If you have pain or discharge from the ear you shouldn’t wear the hearing aid until this has resolved. Please check that the earmould is also sitting properly, if this is incorrect it can cause some irritation.

  • My child has lots of wax?

Wax naturally occurs from the skin lining in the ear canal, this is normal and healthy. The body removes the wax by working its way out of the ear canal. When wearing a hearing aid, this can block the passage. Wax is only a problem if your hearing aid is whistling, a new earmould is required, or you feel that it is affecting their hearing. You should see your GP or nurse for advice in removing  - sometimes olive oil is used to soften the wax.



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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.

Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time

Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.

Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.

Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.