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Our services

Covid-19 and Audiology Services

Our audiology team is still here to support you.  You may find some of the links below useful for support and troubleshooting.

Click here for information and guidance on patients attending audiology outpatients for face to face appointments.


Hearing aids information

To all our clients who have NHS hearing aids and who are not able to attend or advised not to attend due to self isolating please remember we offer a postal service for batteries and or tubing replacements – our website also has information on how to replace tubing and slim tubes.

New batteries: you can phone or email audiology and they will post them to you

Lost or broken aid: you need to phone or email audiology and they will post a replacement.

Earmoulds: audiology are not taking any new impressions but they can order replacement moulds from the manufacturers using a scan from the last mould - email or phone audiology.

Protecting your hearing aid when wearing a face mask

Using mask bands can help you protect losing your hearing aid when needing to wear a face mask.

Click here to see how to protect your hearing aid when wearing a mask.

Battery safety alert information

Due to recent safety concerns - remember to keep your hearing aid batteries out of sight and out of reach of children and pets to prevent them being swallowed. This could be in a raised cabinet, or a cupboard locked with a key or child-locking mechanism. If you drop a battery then pick it up straight away. It’s important to consider that curious pets such as dogs have also been known to swallow hearing aid batteries.

If your child has swallowed a hearing aid battery, seek immediate medical attention. If your pet has swallowed a hearing aid battery it’s advised that you seek veterinary attention as soon as possible. When changing out hearing aid batteries avoid placing the battery in your mouth or holding it between your lips. This can contaminate the battery, or more seriously lead to accidental ingestion. When the batteries run out, keep them somewhere secure and safe until such a time that you can take them to a place for safe disposal via recycling.

Further information:


Paediatric updates

Information for new parents from the newborn hearing screen - If your baby has had a new-born hearing screen, and you are waiting for a follow up appointment in Audiology, please refer to the making sounds checklist that is in your red book under 'Screening and Routine Reviews' section.

If you have any concerns and wish to discuss these with an audiologist please call and leave a message: 01904 726741 or email: PaediatricAudiologyTeam@york.nhs.uk


Resources you may find useful whilst not being able to visit audiology:

  • Click here to download our information leaflet about your hearing aid.
  • Click here for helpful information to support your child at home.
  • Click here to download a children's information poster understanding why our staff may be wearing PPE
  • C2 Hear online - you will find really helpful clips/videos
  • Oticon - you will find helpful guides in the support area
  • Phonak - find helpful guides in the support area

Other websites:

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Coronavirus - useful information

The latest health information about Coronavirus can be found at www.gov.uk/coronavirus.

Information and updates about our services can be found on this website here.


As of Wednesday 21 October, after reviewing the guidance for visiting as set out by NHSE, the Trust has taken the difficult decision to suspend visiting to all of our sites, with immediate effect.  We have taken this decision to limit the spread of Covid-19, and to protect vulnerable patients and ensure staff safety.  As soon as it possible to safely relax the visiting restrictions we will do so


From Monday 15 June 2020, visitors and outpatients coming into our hospitals will be asked to wear a face covering at all times, to help us reduce the spread of Covid-19.  A face covering can be as simple as a scarf or bandana that ties behind the head.  It should cover your mouth and nose while allowing you to breathe comfortably.  For more information click here