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Patient Feedback

We value and believe in the importance of feedback from patients in order to improve the service and patient experience.

To enhance the quality of services that we deliver, it is important to understand what people think about their care and treatment. We believe patient feedback helps the department to make informed decisions about the service, encourages assessment of the service and the necessary changes which need to be made.

We would appreciate it if you could take a few minutes to complete the Friends and Family Test Survey at www.patientperspective.org/york

The test is anonymous and your care will not be affected in any way. If you would like more information or have questions on how to complete the questionnaire, please contact the Hepatology Administration Team on 01904724684.

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We are currently working with reduced staffing levels within the Contact Centre.  This may mean that some of our patients encounter extended wait times when calling the Contact Centre.  This is not the level of service we wish to offer our patients and we are working hard to improve the situation.  If you wish to request to reschedule or cancel your appointment, you can complete our online form

We apologise for the inconvenience caused.