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Patient Feedback

We value and believe in the importance of feedback from patients in order to improve the service and patient experience.

To enhance the quality of services that we deliver, it is important to understand what people think about their care and treatment. We believe patient feedback helps the department to make informed decisions about the service, encourages assessment of the service and the necessary changes which need to be made.

We would appreciate it if you could take a few minutes to complete the Friends and Family Test Survey at www.patientperspective.org/york

The test is anonymous and your care will not be affected in any way. If you would like more information or have questions on how to complete the questionnaire, please contact the Hepatology Administration Team on 01904724684.

If you wish to leave feedback in the form of a compliment or a complaint you can do this through the Trust’s Patient Advice Liaison Services (PALS).

For more information and how to get in touch with them click here.

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While contagious viruses are active year-round, winter is a prime time for norovirus, colds, influenza (flu), and other respiratory illnesses.

 

These infections are highly contagious, so we urge people to stay away unless their visit is absolutely essential to help reduce the spread of infection within our hospitals.

Hospitals are full of sick people, many of them frail and elderly, so bringing germs into a hospital is the worst thing you can do.  We have an active programme of infection prevention but we can’t spot visitors who really shouldn’t be here.  Please stay at home if you’re unwell to help aid the wellbeing and recovery of our patients.