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Patient Experience and PALS

At York Teaching Hospital NHS Foundation Trust we aim to provide the best possible services for our patients, their families and their carers.

One of our Trust Core Values is “listening in order to improve” and we take this very seriously.

Listening to your experiences helps us to improve our service, which will benefit everyone in the future.

For more information about our Patient Experience Team and PALS, or how to get in touch to let us know your feedback click here.



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While contagious viruses are active year-round, winter is a prime time for norovirus, colds, influenza (flu), and other respiratory illnesses.


These infections are highly contagious, so we urge people to stay away unless their visit is absolutely essential to help reduce the spread of infection within our hospitals.

Hospitals are full of sick people, many of them frail and elderly, so bringing germs into a hospital is the worst thing you can do.  We have an active programme of infection prevention but we can’t spot visitors who really shouldn’t be here.  Please stay at home if you’re unwell to help aid the wellbeing and recovery of our patients.