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Single Point of Access into Adult Community Services
We are pleased to announce the launch of a new call centre service to support easier access into the Community Services Community Nursing Team.
York Teaching Hospital NHS Foundation Trust has worked in partnership with Yorkshire Ambulance Service (YAS), to trial as a six month pilot, a ‘Single Point of Access’ (SPA) into adult community services.
The SPA will manage adult community nursing referrals across York, Selby, Scarborough and Ryedale localities.
The key objectives of this new call handling service are to ensure the seamless, safe management of referrals for patients requiring Adult Community Nursing Services, either to potentially prevent an admission, support early discharge or coordinate care ‘closer to home’.
The SPA service will go live on Monday 7 April 2014 at 8am with a new telephone number 0300 330 5444. This applies to the period Monday – Friday (0800-1800), excluding Bank Holidays.
To help with a smooth transition to the new SPA service we have developed a Q&A fact sheet (see below) which may help to answer any questions that you might have. We have also included an aide memoir for you to refer to.
Also during the pilot period we will be seeking out stakeholder feedback in relation to the service and we value your input and support over the next few months to shape and develop the service together
If you have any further questions please do not hesitate to contact the SPA operational lead Lorraine Hewitt on 07880 454343
Referrals to Community Therapy Services
Significant work has been undertaken to standardise and stream line community therapy services so that therapies respond in a timely and appropriate manor to patients needs.
Incomplete referrals may be rejected with request for more information. Telephone referrals can only be accepted for urgent same day referrals.
Please note that referral routes for Intermediate Care, York Fast Response and District Nursing Single Point of Access remain unchanged and are not acceptable routes for Community Therapy referrals.
If you have any queries or concerns about this new process please contact Rachael Smye, Community Therapies Clinical Manager on 07770981393 or email@example.com
Community Response Team Referrals
As part of the development of Care Hubs, being piloted in Selby and Ryedale to provide alternatives to hospital care, two new Community Response Teams have been launched.
Click here for referral forms and information
The SPA service will go live on Monday 7 April 2014 at 8am with a new telephone number 0300 330 5444.