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PALS office official opening

PALS office official opening

A bright new PALS office was officially opened earlier this month by Trust Chair, Sue Symington.

The new office, located on the Main Corridor at York Hospital, was funded from Special Programme Funding and Charitable Funds.  Designed to be more visible and accessible, the office includes a separate room which provides a confidential environment where patients and relatives are able to speak face to face with a member of the PALS team, if they wish to do so.

The new information board outside the office includes photographs of the PALS advisers, operating times and patient experience leaflets and posters to help signpost patients and visitors.  

Officially opening the new office, Sue said:  “I am delighted to open the new PALS office; but this is more than just an office - it is a celebration of the work of the PALS team in the last year.”

“The PALS Team is here to help ensure patients and visitors have a positive experience of using the Trust's services from start to finish.  With that in mind, I very much hope that the new environment will offer patients and visitors the chance to raise feedback in a more relaxed, pleasant and welcoming environment.”

Sue adds: “PALS are an integrated and essential part of the Trust and part of every team in the Trust.”  

The next stage is to look at improving the Scarborough office and expanding the service to Bridlington hospital.

The PALS team, who offer impartial advice and assistance to patients, their relatives, friends and carers, have also revised the PALS ‘Your Experience Matters’ leaflet and compiled a FAQ’s which aims to help staff to understand what PALS does - and doesn’t do.  For more information download the FAQ’s from Staff Room.

 “The PALS Team is here to help ensure patients and visitors have a positive experience of using the Trust's services from start to finish. With that in mind, I very much hope that the new environment will offer patients and visitors the chance to raise feedback in a more relaxed, pleasant and welcoming environment.”

Sue Symington, Trust Chair.

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