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Ellie Freer

Name - Ellie Freer

Current department and job role - Administrative Assistant/Receptionist in the Chief Executive’s office

Name and level of apprenticeship completed - Level 2 diploma in customer services

Date of completion - Completed 7 November 2017

How did you come to undertake an apprenticeship?

It was a scheme offered through my Secondary school as an alternative to college. 

What were your tasks while you were undertaking your apprenticeship?

General admin/reception duties (Printing/greeting visitors/answering the telephone/ room bookings and the combining of papers for meetings).

How were you supported throughout your apprenticeship (by your manager, the training provider and any additional support you needed – maybe any impact this had on your home life if any)?

I was fully supported throughout my apprenticeship. I have a very helpful line manager who was always around if I was struggling with anything. I also was supported by my assessor as she helped me with the qualification side of things, with my written work.

What happened at the end of your apprenticeship?

At the end of my apprenticeship I applied for a permanent position as Administrative assistant in the Chief executive’s office and was successful!

What advice would you give someone in your position who is thinking about undertaking an apprenticeship?

If you don’t feel like college is the right thing for you, definitely give an apprenticeship a try. It is a great way to gain knowledge and experience - which is what employers are looking for. You still get your qualifications equivalent to what you would receive at college and you are getting paid for it.

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Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.


Coronavirus (COVID-19)

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home.  After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.  Only call 111 direct if you are advised to do so by the online service or you cannot go online.