Ellie Freer

Name - Ellie Freer

Current department and job role - Administrative Assistant/Receptionist in the Chief Executive’s office

Name and level of apprenticeship completed - Level 2 diploma in customer services

Date of completion - Completed 7 November 2017

How did you come to undertake an apprenticeship?

It was a scheme offered through my Secondary school as an alternative to college. 

What were your tasks while you were undertaking your apprenticeship?

General admin/reception duties (Printing/greeting visitors/answering the telephone/ room bookings and the combining of papers for meetings).

How were you supported throughout your apprenticeship (by your manager, the training provider and any additional support you needed – maybe any impact this had on your home life if any)?

I was fully supported throughout my apprenticeship. I have a very helpful line manager who was always around if I was struggling with anything. I also was supported by my assessor as she helped me with the qualification side of things, with my written work.

What happened at the end of your apprenticeship?

At the end of my apprenticeship I applied for a permanent position as Administrative assistant in the Chief executive’s office and was successful!

What advice would you give someone in your position who is thinking about undertaking an apprenticeship?

If you don’t feel like college is the right thing for you, definitely give an apprenticeship a try. It is a great way to gain knowledge and experience - which is what employers are looking for. You still get your qualifications equivalent to what you would receive at college and you are getting paid for it.