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Your visit

Visiting

Some patients on our wards are now able to receive one prearranged visitor per day.

If you would like to visit your loved one, you will need to book a slot with the ward team. This is so that we can safely manage the number of visitors coming to the wards at one time and protect our patients.

Please do not arrive unannounced as we will not be able to admit visitors to the wards without a pre-booked visiting appointment.

These new visiting rules do not apply on all wards and a number of restrictions remain in place.  In addition, from time to time, due to operational pressures we may need to suspend visiting on certain wards, so it is always advisable that you check before you visit.


Please be aware that we have temporarily suspended visiting at Scarborough and Bridlington hospitals, except for exceptional circumstances, to enable us to deliver safe care and manage social distancing safely


Virtual visiting

In the first instance, wherever possible, our preference is for family, friends and carers to stay in touch by using the telephone or social media rather than face-to-face visiting using our virtual visiting service.


Safety measures

It is really important that you follow the following safety measures if you come to hospital.

  • You must wear a face mask or covering when coming into hospital, even in the corridors and communal areas.
  • Please try to bring as few items into the hospital as possible and keep your own items upon your person.  Avoid bringing in bags where possible.
  • You should wash your hands with soap and water or use the alcohol hand gel as soon as possible after entering the hospital, and again when you enter the ward.
  • You must stay distanced from staff, other visitors and patients whilst on hospital grounds.  This means staying 2 metres away from people wherever possible, taking the stairs instead of the lift if you can, and following one way systems.
  • You will be met by a member of the ward team when you arrive at the ward. You will be asked to confirm you have self-assessed your risks related to coronavirus and you will be temperature checked.  If you are found to have a high temperature you will not be allowed entry onto the ward.
  • You will be asked to wear a surgical face mask on the ward and this will be provided to you.  The ward team will explain how to safely put on, take off and dispose of masks and any other protective equipment you are asked to wear.  We know there are some circumstances that people are not able to wear a face covering/mask, in which case you will be offered a visor to wear.
  • You must let the track and trace team know if you have a positive swab within 48 hours of visiting by emailing trackandtrace@york.nhs.uk


Thank you for your cooperation.  We do understand how important it is for patients to remain connected with their family, friends and carers when they come into hospital and we will do everything we can to support patients whilst also reducing the risk of transmission of coronavirus.  

You must not visit hospital if you are showing any signs of Covid-19 (new continuous cough, high temperature, loss of taste or smell), or you are self-isolating with other people showing signs of coronavirus or anyone who has been contacted by the Test and Trace programme.

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Coronavirus - useful information

The latest health information about Coronavirus can be found at www.gov.uk/coronavirus.  Information about our local services can be found on this website here.

From Monday 15 June 2020, visitors and outpatients coming into our hospitals will be asked to wear a face covering at all times, to help us reduce the spread of Covid-19.  A face covering can be as simple as a scarf or bandana that ties behind the head.  It should cover your mouth and nose while allowing you to breathe comfortably.  For more information click here.

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