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Your visit

Facilities

Wi-fi

The Trust provides free wi-fi access to all visitors, so everyone can get online.

  1. On your device, choose NHS Wi-Fi from the list of available wi-fi networks
  2. Open your web browser. The NHS Wi-Fi login page will appear.  If it doesn’t, go to btwifi.com
  3. Follow the steps to get online†

Need help? Email btwifi.support@bt.com or call 0800 022 3322*.

* Calls to BT Wi-Fi helpdesk made from the UK mainland and mobile networks are free. International call costs vary.

† Please note: in line with industry best practice, BT Wi-Fi will automatically log out after 15 minutes of inactivity, to avoid congesting the network.  To start using the service again, follow steps 1-3 above.


Refreshments

We have facilities at our hospital sites offering a variety of refreshments and food.  Please see the facilities available at each site by visiting ‘Our hospital’ pages for more information.


Parking concessions

In line with national guidance, there are a large number of concessions available for people who visit our hospitals regularly or for long periods of time.  To check if you are entitled to a concession please speak to a member of ward staff, contact PALS or visit the our hospitals section of the website and select the hospital you are visiting for more details.


Smoking

If you wish to smoke please ask the advice of the nursing staff.  Under UK legislation, smoking is not allowed anywhere on our hospital premises or grounds other than in the designated smoking shelters.

If you would like help in stopping smoking please discuss this with nursing staff or contact the NHS Quitline on 0800 1690169.

Electronic cigarettes cannot be used inside our hospital.  You are also unable to charge them on hospital premises, due to the potential fire risk.


Spiritual and religious needs

The chaplaincy team provides spiritual and pastoral care for patients, staff and visitors which is sensitive and appropriate to the individual’s spiritual, emotional and cultural needs.  The chaplaincy team covers the Church of England, Free Church and the Roman Catholic Church.

Please ask nursing staff if you wish to arrange a visit from a member of the chaplaincy team.  If you belong to another faith community or wish your own priest or minister to visit, this can be arranged with ward staff.

The hospital also has a bereavement service which is available to support families, carers of patients, and staff.  Please speak to a member of staff to find out how to access this service.

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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.


Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time https://bit.ly/39ANleP


Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.


Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.