Facilities

Wi-fi

The Trust provides free wi-fi access to all visitors, so everyone can get online.

On your device, choose NHS Wi-Fi from the list of available wi-fi networks
Open your web browser. The NHS Wi-Fi login page will appear. If it doesn’t, go to btwifi.com
Follow the steps to get online†

Need help? Email btwifi.support@bt.com or call 0800 022 3322*.

* Calls to BT Wi-Fi helpdesk made from the UK mainland and mobile networks are free. International call costs vary.

† Please note: in line with industry best practice, BT Wi-Fi will automatically log out after 15 minutes of inactivity, to avoid congesting the network. To start using the service again, follow steps 1-3 above.

Refreshments

We have facilities at our hospital sites offering a variety of refreshments and food. Please see the facilities available at each site by visiting ‘Our hospital’ pages for more information.

Parking concessions

In line with national guidance, there are a large number of concessions available for people who visit our hospitals regularly or for long periods of time. To check if you are entitled to a concession please speak to a member of ward staff, contact PALS or visit the our hospitals section of the website and select the hospital you are visiting for more details.

Smoking

From 1 August 2020 the Trust is smoke-free. Patients, visitors and staff are not permitted to smoke anywhere on our hospital and community premises including the grounds and gardens.

Smoking remains the biggest cause of preventable ill-health, such as cancer, heart attacks and stroke, killing about 80,000 people in England a year.

Going smoke free means a much safer and fresher environment for our patients, visitors and staff and brings significant benefits for the health and wellbeing of everyone in our hospitals and those using our services.

As part of the Trust’s smoke free pledge we offer nicotine replacement therapy to smokers who have to stay in hospital overnight, as well as signposting those who want to quit to local stop smoking cessation services.

If you would like support and advice to quit smoking visit our taking the first steps information page.

Spiritual and religious needs

The chaplaincy team provides spiritual and pastoral care for patients, staff and visitors which is sensitive and appropriate to the individual’s spiritual, emotional and cultural needs. The chaplaincy team covers the Church of England, Free Church and the Roman Catholic Church.

Please ask nursing staff if you wish to arrange a visit from a member of the chaplaincy team. If you belong to another faith community or wish your own priest or minister to visit, this can be arranged with ward staff.

The hospital also has a bereavement service which is available to support families, carers of patients, and staff. Please speak to a member of staff to find out how to access this service.