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Attending Outpatients

For more information about your appointment please ring the number on your appointment letter.


Your Appointment

Please let us know if your contact details change, so that we can get in touch if we need to.  Full details of your appointment are in your appointment letter so please read it carefully.

You will be under the care of a consultant and their team of doctors. You may not see the consultant at every visit and may see one of the other members of the team. 

We understand that you may need to bring children with you to your hospital appointment, but please note that we do not have child-minding facilities. For safety reasons, please take full responsibility of your children at all times.

When you attend your appointment you may need to be examined by a doctor as part of your assessment or treatment. Sometimes this examination is of an intimate nature dependent on your symptoms or condition. If an intimate examination is required we will always offer you a chaperone. If you would like more information on this, please discuss with the nurse when you attend for your appointment.


What should I do if I cannot keep my appointment?

Your appointment is important and you should always try to keep it.

To request to reschedule or cancel your appointment, you can complete our short form by visiting www.yorkhospitals.nhs.uk/appointment or call the Contact Centre on 01904 726400.

Please note that if you cancel your appointment on two consecutive occasions; or if you fail to attend your appointment without letting us know, we will discharge you back to the care of your GP.


Text message appointment reminder service

To opt in to receive text message appointment reminders, please speak with the receptionist when you arrive for your appointment.  We can ensure we have your correct mobile phone number so you can receive reminders of your upcoming appointments. 


Do you need an interpreter?

If you need an interpreter we can arrange appropriate interpreting services for your appointment.  Please ring the number on your appointment letter, or alternatively you can email access@york.nhs.uk or telephone (01904) 725566. Please state the language that you require.


York Teaching Hospital NHS Foundation Trust hospital sites

Our Trust holds outpatients appointments at the following hospital sites, please click on the links below for more information on how to find us and how to get here:

We also deliver services at other community sites. Please check where your appointment will be. This information is in your appointment letter.


Smoking

We have a No Smoking Policy in all hospital buildings and grounds. There are designated smoking shelters on the York and Scarborough sites.


Refreshments

We have facilities at our hospital sites offering a variety of refreshments and food. Please see the facilities available at each hospital on the links above for more information.


Hospital Treatment

Hospital treatment is free to people who live in the UK. If you do not meet the exemptions from charges then you will have to pay for treatment. We will ask you to provide evidence to confirm your eligibility. If the hospital decides you can receive free NHS treatment you will still have to pay for statutory NHS charges such as prescriptions unless you are otherwise exempt. If we decide you are not entitled to free NHS treatment then charges will apply. For further details please call the Overseas Visitor Office on (01723) 342369.

The majority of our patients who are referred into our hospital to see one of our consultants have the right to be seen and treated within a maximum waiting time of 18 weeks from referral, unless the patient chooses otherwise, or if there are clinical reasons why this timeframe is not in the patient’s best interests.

If you have any concerns that you have waited longer than 18 weeks please contact our Patient Advice & Liaison (PALS) team on (01904) 726262.


Methicillin-Resistant Staphylococcus Aureus (MRSA)

If following your appointment you need to be admitted to the hospital for a procedure, you may be asked to participate in screening for MRSA. Any questions you may have can be answered by the nurses in the clinic or you can contact our Infection Prevention Team on (01904) 725860.


Patient Confidentiality

We ask you about yourself so that we can give you the best care and treatment. We will not share your personal details with anyone who does not have the right to access that information.


Your Patient Records

You have a right to access your health records. For more information please click here.

Copying Letters to Patients

After your visit, in most cases, the consultant or healthcare professional will write a letter to your GP. If you would like a copy of these letters then please inform your consultant or healthcare professional at your appointment.


Teaching, Training and Research

Our Trust is committed to teaching, training and research to support the development of staff and improve health and healthcare in our community. Staff or students in training may attend consultations for this purpose. You can opt-out if you do not want trainees to attend. Staff may also ask you to be involved in our research.


Patient Advice and Liaison Service (PALS)

Patients, relatives and carers sometimes need to turn to someone for help, advice or support. Click here to find out more about PALS. 


Tell us what you think

If you would like to tell us what you think please click here for more information about patient experience.


Download and print off a copy of this information

If you would like a copy of this information please click on the links below:


Your appointment is important and you should always try to keep it. If you need to change it, please contact us as soon as possible.

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