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Volunteering Opportunities

Volunteers fulfil a variety of roles with the purpose of enhancing patient experience.  Although volunteers do not perform any clinical roles, they are able to get some hands on experience of what it is like to work in a hospital environment and to work alongside hospital staff.  Below is more information about the type of volunteering we offer.

Dining companion / volunteer visitor

Dining companions and volunteer visitors are allocated to a specific ward where they build rapport with staff and patients.

At mealtimes, volunteers are involved in providing basic assistance and company to patients. Volunteers are not involved in feeding patients, and will receive training to ensure you have awareness of the role and how to give encouragement and support to patients.

Outside of mealtimes, volunteer visitors will spend time with patients who might be lonely, isolated or anxious and who may not have visitors of their own. Volunteers will talk to individual patients or engage in an activity such as playing cards or doing a crossword.

Dining companion information here.

Volunteer visitor information here.

Patient experience volunteer

Patient experience volunteers support the Patient Experience team to increase the voice of our patients, carers and their families by promoting opportunities for them to give their feedback.

Patient experience volunteers may be placed in wards or departments and/or volunteer directly with the Patient Experience team on projects. Training for this role will include active listening skills and effective communication skills. The role is about listening to what patients have to say about their experience of our services. More information here.

Clinic/Department Liaison

Liaison volunteers are based in an outpatient area. They meet and greet patients as they attend for their appointment or clinic visit. This role involves proactively explaining to patients how the clinic works, giving directions, communicating time delays where appropriate and generally ensuring that the patient journey runs as smoothly as possible. More information here.

Chaplaincy Volunteer

The Chaplaincy service is here to help meet the spiritual needs of patients, relatives and staff.

The role of Chaplaincy volunteer is to complement the work of the Hospital Chaplains with the spiritual support of patients in a number of ways which include visiting wards, meeting patients and being there for patients with a listening ear or a prayer as support.

Volunteers may also help patients who wish to attend a service in the chapel, on the ward or taking part in worship where appropriate. Training will examine aspects of Chaplaincy work, communication, fears and anxieties, listening skills, spirituality and issues such as grief, pain and loss. More information here.

Activity volunteer

Activity volunteers deliver activities for patients, based around a chosen area of interest. Activities could include arts and crafts,
music, drama, reminiscence, games and reading. More information here.

Activity volunteers are most needed on our dementia and stroke wards, and we ask that volunteers are aged 18 and above. Volunteers recruited to this role will receive a training package before starting.

Welcomer

Coming into hospital can be daunting for a lot of people, and finding your way to an appointment can be difficult. Welcomers help patients find their way to their appointment, perhaps by showing someone on a map or perhaps by walking with someone to the right part of the hospital. More information here.


Volunteers fulfil a variety of roles with the purpose of enhancing patient experience.

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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.


Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time https://bit.ly/39ANleP


Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.


Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.