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Our services

Audiology (Hearing and Balance Services)

The audiology service is part of the Head and Neck Department.  It involves the assessment, treatment, and ongoing management of hearing and balance disorders.

The audiology team diagnose and treat hearing related disorders.  This involves assessments, treatments of problems like hearing loss and tinnitus, and ongoing management of hearing and balance disorders.  We deliver a full range of audiological services for adults and children.

We can provide treatment and support if you have any of these conditions:

  • hearing loss
  • communication problems
  • tinnitus

We can also help you with:

  • hearing aids
  • hearing tests
  • hearing loss prevention

Contact us

Appointment enquiries (for all of our sites) call: 01904 726741, between 8am-4pm Monday to Friday

If you're referred to audiology, we'll invite you in for an assessment.  We’ll ask you a few questions about your hearing and any related conditions you might have.  You might have to do a few different hearing tests during your appointment.  We’ll go through your options in detail and decide on the best treatment.

If you need a hearing aid, we might take an impression of your ear to make custom ear mould.  You’ll come back at a later date to try your new hearing aid and make sure you’re happy with it.  We’ll also show you how to use and look after your hearing aid.

You may also be invited to appointments for:

  • adjusting your hearing aid
  • a follow up to see how you’re getting on
  • rehabilitation if you need extra support
  • hearing aid repairs

If you need help with hearing aid repairs or maintenance please phone or email us for help:

York audiology team call: 01904 726741

Scarborough audiology team call: 01723 342821

Email: hearingaidrepairs@york.nhs.uk 

We also offer a postal service for batteries and tubing replacements, please phone or email audiology and they will post them to you.


Where we are based

Audiology, Head and Neck Department, Junction A, York Hospital, YO31 8HE.

Springhill House, Springhill Close, Scarborough, YO12 4AD.


Contact us

Appointment enquiries (for all of our sites) call: 01904 726741, between 8am-4pm Monday to Friday or email: audiologyadmin@york.nhs.uk

Children’s hearing service line call: 01904 725454

Text queries to 07970671249 for York audiology department

Text queries to 07903869587 for Scarborough audiology department

Hearing aid repairs email: hearingaidrepairs@york.nhs.uk


Patient information leaflets

You can find copies of helpful information about hearing conditions in both adults and children, guides about hearing aids and how to clean them and what to expect during your appointment. View all of our patient information leaflets on our audiology leaflets page.


Useful links and information

View our useful links page for information guides and links to other websites you may find helpful.


Careers in audiology

Find out more about the varied opportunities available in Audiology. (Link to new AHP audiology careers page)

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Patients Know Best

York and Scarborough Teaching Hospitals NHS Foundation Trust is now offering patients the opportunity to sign up to our new online service that gives you secure access to your health record from any smartphone, tablet or computer. It’s designed to improve your patient experience and access to NHS services and information. The service is provided in partnership with Patients Know Best (PKB).  Further information can be found on our website, including frequently asked questions.