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Our services


Click here for information about our audiology services during Covid-19

Welcome to Audiology

The audiology service is part of the Head and Neck Department. It involves the assessment, treatment, and ongoing management of hearing and balance disorders. We provide services for adults and children across York, North Yorkshire and the East coast.

The audiology service provides a full range of audiological tests from assessing the hearing of babies through to the elderly. Our highly skilled and experienced team offer a comprehensive service with the patient at the heart of everything we do.

Where to find us

Audiology is part of the Head and Neck Department at York Hospital and is located on junction A. 

In Scarborough it is located in Springhill House on Springhill Close (YO12 4AD).

Adult hearing services 

We provide:

  • Assessment and fitting of digital hearing aids with ear moulds and slim tubes
  • Regular booked hearing aid sessions
  • Diagnostic testing
  • Balance clinic
  • Tinnitus assessment and rehabilitation
  • Assessment of adults with learning difficulties
  • Assessment and fitting of bone anchored hearing aids

Click here for more information about adult hearing services 

Children's services 

We provide:

  • A full range of hearing tests from birth upwards
  • Fitting of digital hearing aids specifically programmed for each child where needed 
  • Ongoing assessment of hearing aids, maintenance and repair
  • Partnership working - we work closely with other professionals, teachers of the deaf, speech and language therapists, and Ear Nose and Throat doctors.
  • Assessment and fitting of bone anchored hearing aids

Click here for more information about children's hearing services

Contact us

  • Audiology secretaries call: 01904 726741
  • Hearing aid repairs booking email:  
  • Appointment queries call: 01904 726741 or email:
  • Children’s hearing service line call: 01904 725454
  • Scarborough Audiology, Springhill House call: 01723 342821

Who can refer?

  • GPs
  • Ear, nose and throat (ENT) specialists
  • Paediatricians
  • Health visitors
  • School health nurse

How to make an appointment

Patients can only be seen on pre-booked appointments following a referral.

NHS e-Referrals (formerly Choose and Book)

The NHS e-Referrals service allows you to decide which hospital or clinic you would like to attend when you need to see a specialist. You can also select the date and time of your first outpatient appointment that suits you. In most cases, you will be able to select that appointment on the same day you see your GP, either at the GP Practice or from home using the NHS e-Referrals web-site or by telephone.

Hearing aids

Hearing aid batteries

To all our patients who have NHS hearing aids and who are not able to attend or advised not to attend due to self isolating please remember we offer a postal service for batteries and or tubing replacements – our website also has information on how to replace tubing and slim tubes.

New batteries: you can phone or email audiology and they will post them to you

Lost or broken aid: you need to phone or email audiology and they will post a replacement.

Earmoulds: audiology are not taking any new impressions but they can order replacement moulds from the manufacturers using a scan from the last mould - email or phone audiology.

Hearing aid battery information

Battery safety alert information

Due to recent safety concerns - remember to keep your hearing aid batteries out of sight and out of reach of children and pets to prevent them being swallowed. This could be in a raised cabinet, or a cupboard locked with a key or child-locking mechanism. If you drop a battery then pick it up straight away. It’s important to consider that curious pets such as dogs have also been known to swallow hearing aid batteries.

If your child has swallowed a hearing aid battery, seek immediate medical attention. If your pet has swallowed a hearing aid battery it’s advised that you seek veterinary attention as soon as possible. When changing out hearing aid batteries avoid placing the battery in your mouth or holding it between your lips. This can contaminate the battery, or more seriously lead to accidental ingestion. When the batteries run out, keep them somewhere secure and safe until such a time that you can take them to a place for safe disposal via recycling.

Further information:

Quality Accreditation

The Trust is registered for the Improving Quality in Physiological Services (IQIPS) Programme for the Audiology Department and is working towards becoming an accredited department this year.

The IQIPS programme, hosted by the Royal College of Physicians, promotes and recognises good quality practice in physiological services. The aim is to improve service quality, care and safety for patients undergoing physiological diagnostics and treatment. It monitors clinical, patient experience, safety, facilities, resource and workforce.

Click here to meet the team

Considering Audiology as a career?

Find out more about the varied opportunities available in Audiology:

Contact us by phone or email - scroll down the page to see details


Click on the picture for a tour of the department




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Coronavirus - useful information


The latest health information about Coronavirus can be found at

Information and updates about our services can be found on this website here

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