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Our services


To all our clients who have NHS hearing aids and who are not able to attend or advised not to attend due to self isolating please remember we offer a postal service for batteries and or tubing replacements – our website also has information on how to replace tubing and slim tubes.

New batteries: you can phone or email audiology and they will post them to you

Lost or broken aid: you need to phone or email audiology and they will post a replacement.

Earmoulds: audiology are not taking any new impressions but they can order replacement moulds from the manufacturers using a scan from the last mould - email or phone audiology.

Click here to download our information leaflet about your hearing aid.

Click here for helpful information to support your child at home.

Click here to watch a useful hearing aid self help video.

Welcome to Audiology

The audiology service is part of the Head and Neck Department. It involves the assessment, treatment, and ongoing management of hearing and balance disorders. We provide services for adults and children across York, North Yorkshire and the East coast.

The audiology service provides a full range of audiological tests from assessing the hearing of babies through to the elderly. Our highly skilled and experienced team offer a comprehensive service with the patient at the heart of everything we do.

Where to find us

Audiology is part of the Head and Neck Department at York Hospital and is located on junction A. 

In Scarborough it is located in Springhill House on Springhill Close (YO12 4AD).

Adult hearing services 

We provide:

  • Assessment and fitting of digital hearing aids with ear moulds and slim tubes
  • Regular booked hearing aid sessions
  • Diagnostic testing
  • Balance clinic
  • Tinnitus assessment and rehabilitation
  • Assessment of adults with learning difficulties
  • Assessment and fitting of bone anchored hearing aids

Click here for more information about adult hearing services 

Children's services 

We provide:

•   A full range of hearing tests from birth upwards

•   Fitting of digital hearing aids specifically programmed for each child where needed 

•    Ongoing assessment of hearing aids, maintenance and repair

•    Partnership working - we work closely with other professionals, teachers of the deaf, speech and language therapists, and Ear Nose and Throat doctors.

•    Assessment and fitting of bone anchored hearing aids

Click here for more information about children's hearing services

Who can refer?

  • GPs
  • Ear, nose and throat (ENT) specialists
  • Paediatricians
  • Health visitors
  • School health nurse

How to make an appointment

Patients can only be seen on pre-booked appointments following a referral.

NHS e-Referrals (formerly Choose and Book)

 The NHS e-Referrals service allows you to decide which hospital or clinic you would like to attend when you need to see a specialist. You can also select the date and time of your first outpatient appointment that suits you. In most cases, you will be able to select that appointment on the same day you see your GP, either at the GP Practice or from home using the NHS e-Referrals web-site or by telephone.

How to contact us

  • Audiology secretaries -01904 726741
  • Hearing aid repairs booking - email  
  • Appointment queries - 01904 726741or email
  • Children’s hearing service line - 01904 725454
  • Scarborough Audiology, Springhill House  - 01723 342821

Hearing test summary and care plan

Download a copy of the form for your summary hearing test results and care plan for adults and children.

Hearing aid battery dispensing and information

Quality Accreditation

The Trust is registered for the Improving Quality in Physiological Services (IQIPS) Programme for the Audiology Department and is working towards becoming an accredited department this year.

The IQIPS programme, hosted by the Royal College of Physicians, promotes and recognises good quality practice in physiological services. The aim is to improve service quality, care and safety for patients undergoing physiological diagnostics and treatment. It monitors clinical, patient experience, safety, facilities, resource and workforce.

Click here to meet the team

Considering Audiology as a career?

Find out more about the varied opportunities available in Audiology

Click here for information about health careers

Click here to read more information from the British Academy of Audiologists about the ways you can train to become an audiologist

Click here for Leeds University Audiology course details

Click here to see our current vacancies 

Contact us by phone or email - scroll down the page to see details


Click on the picture for a tour of the department




Your Visit

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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.

Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time

Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.

Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.

Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.