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Our services

York Hospital ED

Where to find us 

The Emergency Department at York Hospital is situated on the ground floor, adjacent to the Intensive Care Unit. It has its own entrance and reception area. Click here for a hospital map.

Parking

The multi-storey car park is located opposite the department and is open 24 hours a day. Payment is via pay machines which take cash and card. You will only be charged for a maximum of four hours parking.

What to expect?

If your condition is not an emergency please do not come to the ED for treatment but seek advice from your own GP, NHS 111 or a pharmacist.

If you attend with an emergency condition you can expect to be seen by a triage nurse and treated within four hours of arrival. If you do not have an emergency condition you may be advised to seek help from your GP or another more appropriate source of care.

Arrival by Ambulance

If you arrive by ambulance you will be taken to the new ambulance handover area which has seven cubicles.

The opening of this new ambulance handover facility means patients, who are seriously ill, can be assessed and treated almost as soon as they arrive in the ED.

It will also ensure that patients can be treated with improved privacy and dignity and have access to emergency care at the earliest opportunity.

On arrival

On arrival in the department please make your way to the front reception desk. Here we will take your personal details and details of your injury or illness, please let us know what medication you are taking.

Please be aware that we prioritise the treatment of our patients according to the seriousness of their condition so you may see people who arrived after you being treated before you.

Whilst you wait

There is a large waiting area and a seperate children's waiting area in the department.

The use of mobile phones and chargers are forbidden in the department. Please also refrain from taking photos or videos.

If you have been waiting for more than 30 minutes without being seen by a nurse or doctor please speak to the receptionist

Our Performance

To view how we are performing click here.

Contact us

 Hospital Contact Details 

York Hospital

Emergency Department (A&E) 

Wiggington Road

York

YO31 8HE 

Tel: (01904) 726042

Switchboard: (01904) 631313.

Please note we are unable to give clinical advice over the telephone. If you require clinical advice please contact NHS 111.

Please note we are unable to give clinical advice over the telephone. If you require clinical advice please contact NHS 111.

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Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.


Coronavirus (COVID-19)

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home.  After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.  Only call 111 direct if you are advised to do so by the online service or you cannot go online.