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Orthodontic and Surgical Patient Experience Survey

We are currently carrying out an Orthodontic and Surgical Patient Experience Survey to improve the quality of care we provide to our patients. If you have been invited to take part in this survey please follow this link.

Orthodontic treatment survey

If you have recently had your fixed Orthodontic appliance removed, you will have been asked to complete our feedback questionaire. Please follow this link to access this.

The orthodontic team comprises of three Consultants, who also cover Harrogate District Hospital and Scarborough Hospital. There are also four part time registrars in training who split their working week between York Hospital and Leeds Dental Institute. We also have one Hospital Practitioner working three sessions per week and three Clinical Assistants working one session each per week.

Contact us

Orthodontic Secretary, Jane Russell - 01904 725614

Head and Neck Reception - 01904 726400

Meet the team

Mr Jay Kindelan, who has three days at York Hospital and two days at Harrogate District Hospital, currently leads the Consultant team. His full time consultant colleague, Mr Hock Hoe Goh, is at York Hospital for three days and Scarborough Hospital for two days. Dr Zararna Nelson-Moon joined the hospital in January 2011 and currently splits her time between York Hospital and Scarborough Hospital.

The clinical members of the Orthodontic team are ably supported by Dental Nurses, led by Cheryl Smith (Senior Dental Nurse), who has had many years' experience working within the speciality. Cheryl, along with her colleagues, are qualified in oral health and they provide a great input into the management of patients within the department.

The Orthodontic Team at York Hospital is involved in the treatment of patients with the most severe forms of malocclusion. These include patients with cleft lip and palate, severe facial deformity, various syndromes affecting the head and neck and the congenital absence of multiple missing teeth. In addition we work very closely with our oral and maxillofacial colleagues and our consultant in restorative dentistry.

These complex multidisciplinary cases include those with facial deformity, multiple missing teeth in addition to patients displaying buried ectopic teeth with the associated risk of cyst formation and damage to adjacent teeth.

Mild orthodontic problems are not accepted for assessment or treatment within the department. These types of cases would be treated outside the hospital, either on a private basis or by local dental practitioners within their own practices in North Yorkshire.

The Orthodontic team has worked hard to generate an atmosphere within which patients feel comfortable accepting their lengthy and complex treatment.

Orthodontic and Surgical Patient Experience Survey

If you have been invited to take part in this survey please follow this link.

Orthodontic treatment survey

If you have been asked to complete our feedback questionaire please follow this link.




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Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.

Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.

Coronavirus (COVID-19)

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home.  After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.  Only call 111 direct if you are advised to do so by the online service or you cannot go online.