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Our services

Physiotherapy to the community rehabilitation hospitals for the elderly

What we do 

The physiotherapy service to both hospitals is provided from Monday to Friday and includes treatment to both inpatients and outpatients. The focus is on a multidisciplinary approach with close links to the Consultants, nursing staff, occupational therapists, social workers and community teams. The aim of each unit is to promote independence where appropriate and to facilitate a timely return to a patient’s home or an alternative supported environment.

There are excellent facilities including a fully furnished physiotherapy treatment area incorporating a variety of exercise and electrical therapeutic equipment. The Senior Physiotherapists have a special interest in the treatment of people as they get older and are highly skilled in the physiotherapy management of the effects of illness or accident on the ageing body.

Physiotherapy services are also provided to outpatients who may be referred by their consultants following a hospital stay or clinic appointment. Individuals may attend once or twice weekly for treatment sessions. 

Aims of treatment

  • Improving mobility by increasing joint range, muscle strength, stamina
  • Pain relief treatment using various physical modalities including massage, electrotherapy and acupuncture.
  • Improving general function especially specific to patient’s activities and their home environment.
  • Assessment and appropriate treatment of impairment of balance, abnormal muscle tone and abnormal movement patterns.
  • Provide preventative advice on issues such as osteoporosis, falls, the ways to keep fit and how to enjoy an active older age and leisure time. 
  • Common conditions treated are problems associated with falling, fractures, joint replacements, arthritis, rheumatic disorders, musculoskeletal complaints, strokes, Parkinson’s disease, neurological disorders, post surgical problems, respiratory disease.

Where we are

Whitecross Court ( off Haxby road ) and St Helen’s (off Tadcaster road ) are both community rehabilitation hospitals that provide patient care as part of York Teaching Hospital NHS Foundation Trust.


Your Visit


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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.

Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time

Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.

Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.

Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.