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Our services

Single Point of Access (SPA)

Working in partnership with Yorkshire Ambulance Service (YAS) the Trust is trialling a ‘Single Point of Access’ (SPA) into adult community services as a six month pilot scheme.

The key objective of the SPA is to ensure the seamless, safe management of referrals for patients requiring Adult Community Nursing Services, either to potentially prevent an admission, support early discharge or coordinate care ‘closer to home.'

Calls are streamed into an urgent and routine criteria, with urgent calls telephoned out to the community nursing team within a few minutes to ensure a fast triage and an approriate response time to the patient. All routine referrals are emailed to the community team in order to reduce the number of calls to the nurses, providing less interuption to the patients.

The benefits to patients and health professionals calling the SPA is that calls are answered promptly, with all information taken over the phone and recorded safely."

Launched in April 2014,in its first three months the SPA took 25,000 calls 97% of which were answered in under 60 seconds.

To watch a short film about the SPA >> click here

To contact the SPA call 0300 330 5444.

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Visiting update

To protect our patients, staff, visitors and the community, we are again restricting visitors to all our hospitals sites so please read our latest guidance for full details before coming to our hospitals.

The decision to restrict visitors during this time has been very difficult and made only after careful consideration as we witness wider social restrictions to prevent the spread of COVID-19 in light of the highly transmissible OMICRON variant.  The guidance will be reviewed regularly.