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Single Point of Access into Adult Community Services

In April 2014 Single Point of access into Adult community services (SPA), a new call centre service to support easier access into the Community Services Community Nursing Team, was launched

York Ambulance Service (YAS) were commissioned to run SPA back in April 2014 when the service initially went live. However, it was taken back “in house” by York Hospital Foundation Trust in December 2015. 

The SPA manages adult community nursing referrals across York, Selby, Scarborough and Ryedale localities. 

The key objectives of the call handling service is to ensure the seamless, safe management of referrals for patients requiring Adult Community Nursing Services, either to potentially prevent an admission, support early discharge or coordinate care ‘closer to home’.

The SPA service can be contacted via telephone on  01904 721200.  This applies to the period Monday – Friday (0800-1800), excluding Bank Holidays. 

For any queries regarding the SPA service we have developed a Q&A fact sheet (see below) which may help to answer any questions that you might have. We have also included an aide memoir for you to refer to.

If you have any further questions please do not hesitate to contact the SPA operational lead Rachel Anderson on 01904 721200.

pdf iconSPA Q&A.pdf 

Referrals to Community Therapy Services

Significant work has been undertaken to standardise and stream line community therapy services so that therapies respond in a timely and appropriate manor to patients needs.

From 1 June referrals to Community Therapies teams in all localities (Ryedale , York, Selby, Malton and Scarborough) will require a completed referral form to be faxed or sent to the relevant office.  

Incomplete referrals may be rejected with request for more information. Telephone referrals can only be accepted for urgent same day referrals.  

Please note that referral routes for Intermediate Care, York Fast Response and District Nursing Single Point of Access remain unchanged and are not acceptable routes for Community Therapy referrals. 

If you have any queries or concerns about this new process please contact Rachael Smye, Community Therapies Clinical Manager on 07770981393 or rachael.smye@york.nhs.uk

doc iconCommunity Rehabilitation Access Routes.doc (124

Community Therapy Referral Form_ 280514

pdf iconTherapy Referrals flow chart_3 June 2014.pdf (9.2KB)


Community Response Team Referrals

As part of the development of Care Hubs, being piloted in Selby and Ryedale to provide alternatives to hospital care, two new Community Response Teams have been launched.

Click here for referral forms and information

The SPA service will go live on Monday 7 April 2014 at 8am with a new telephone number 0300 330 5444.  

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Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.


Coronavirus (COVID-19)

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home.  After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.  Only call 111 direct if you are advised to do so by the online service or you cannot go online.