Posted: Fri 1 May 2015 @ 09:02 by Tara Kadis

We have received this from Roche re the Spirit Pump:

      Important information on the Accu-Chek® Spirit and Accu-Chek® Spirit Combo insulin pumps:

We have recently become aware that some customers using the Accu-Chek Spirit insulin pump and the Accu-Chek Spirit Combo insulin pump system are experiencing an increase in the number of mechanical errors with their insulin pumps showing E6 and E10 error messages. Having evaluated the customer reports and the products’ instructions for use, we have identified an opportunity to offer advanced handling instructions for the cartridge change to prevent the future occurrence of this issue. We sincerely apologise for any inconvenience this may have caused and hope that the enhanced handling information provided with this email support you and your customers in the safe, reliable and satisfactory use of the Accu-Chek Spirit insulin pump and the Accu-Chek Spirit Combo insulin pump system.

If users do not follow the step-by-step cartridge change process as it is described in the training leaflet shown below, there is a potential risk that small amounts of insulin could drip into the cartridge compartment. Such small amounts could remain in the compartment and result in damage to the piston rod over time, so much so that the piston rod will not move correctly and this could potentially limit or block the insulin pump motor function entirely. Eventually, this may result in the insulin not being delivered as intended and an E6 (mechanical error) or E10 (cartridge error). The issue is easily detectable as the pump will alert the user by acoustic, visual and vibration alerts. However, to avoid this risk it is key to follow the instructions and assemble the cartridge, adapter and infusion set tubing first, prior to inserting the new cartridge into the insulin pump.

If you are having any issues please contact the customer help line on

Tel: 08007312291

Tara kadis

Diabetes team leader

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