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Volunteering Frequently Asked Questions

Frequently Asked Questions about volunteering in our Trust

Q: What is the minimum volunteering commitment required?

A: We require a 6 month commitment from all of our volunteers.

Q: Are there a minimum number of hours each week?

A: We ask that volunteers do 4 hours to week at least, however they are more than welcome to do more hours should they wish.

Q: Is there a uniform?

A:We ask our volunteers to wear one of the volunteering polo shirts and a volunteering lanyard.

Q: What if I am unwell?

A: Contact the ward or department you volunteer for and let them know.

Q: What if I want to change roles?
A: Contact the volunteering mailbox and we will let you know what is currently available.

Q: What PPE do I have to wear?

A: In and around our hospitals the minimum requirement is a disposable face mask. If you will be within two metres of a patient you will be required to wear a face mask, disposable apron and disposable gloves.

Q: Will I receive an induction?

A: Yes, each ward/department may arrange this differently but you will have an induction.

Q: Do you offer COVID-19 testing?

A: Currently at the Trust we are offering LAMP (loop-mediated isothermal amplification) testing to all volunteers, these can be posted out to your home address, it is a quick and easy saliva test done weekly with fast and accurate results.

Q: Where can I park?

A: You can park for free at any of our sites by showing your ID badge.

Q: How long does recruitment take?

A: Approximately 4 weeks however, it can take more or less time depending on how busy we are at any one time.

Q: Do you offer work experience?

A: No, we do not offer work experience and cannot sign off on any hours that you do.  If you want work experience please contact the ward/department directly.

Q: What is involved with the recruitment process?

A: We will send you lots of forms to fill out, an occupational health form, ID badge form, and COVID risk assessment.  We will also send a list of ID you will need to send pictures of for us to complete your DBS, and details of a referee will be requested.

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Patients Know Best

York and Scarborough Teaching Hospitals NHS Foundation Trust is now offering patients the opportunity to sign up to our new online service that gives you secure access to your health record from any smartphone, tablet or computer. It’s designed to improve your patient experience and access to NHS services and information. The service is provided in partnership with Patients Know Best (PKB).  Further information can be found on our website, including frequently asked questions.