Patient Services Assistant

Say hello to Nduka Omeife, Patient Services Assistant at York Hospital

Tell us about your role

As a Patient Services Assistant on Ward 35, my main responsibilities include organising and helping patients to choose which food they would like to eat from our menus, serving meals, and providing drinks and snacks.

How long have you been at our Trust and why do you like it?

I've been working in this role since March 2023. I enjoy my job because I love caring for patients; helping where I can and making the experience of being in hospital as positive and comfortable as it can be.

Are there any special moments you've experienced at work?

Every day is special for me. What I find the most rewarding is when I really feel that what I am doing is making a difference for patients. That is what means the most to me. It’s also a nice feeling when patients and their families send ‘thank you’ notes or cards mentioning my name: sometimes it’s good to be appreciated!

Do you have a role model within the Trust, and why?

I think that everyone in my team is a role model. From the ward sister and deputy sisters to the nurses, to the healthcare assistants, to the other patient services assistants: we work closely together as a unit. Everyone is very supportive, and I've learned a lot from them all.

October is Black History Month. What does it mean to you?

Black History Month is a time for reflection, and recognising the ongoing struggles faced by the Black community. But it's also an opportunity to celebrate the strides made towards equality and justice. The Trust is marking this year’s event and colleagues are having conversations about Black History Month, and I think that’s really important.

You’re also a talented artist. To mark Black History Month, you're exhibiting portraits of well-known Black British heroes at York Hospital. What was your inspiration?

My inspiration comes from these heroes themselves: whether it’s Stormzy or Sir Trevor McDonald! I'm proud to work with the York Hospital Arts team to make my dream of exhibiting here a reality. If you are visiting the hospital, come along and take a look. My paintings are on display in the main corridor on the ground floor.

#OneTrustOneTeam

Switchboard Operator, York Hospital

Say hello to Ribu Babu, a Switchboard Operator at York Hospital

Tell us about your role

As a Switchboard Operator, I’m often the first point of contact for patients, relatives, and staff calling into the hospital. From connecting urgent clinical calls and activating crash teams to supporting patients and relatives who may be distressed or unsure who to speak to, I act as a calm and reassuring voice on the other end. It’s a fast-paced, detail-focused role that plays a key part in patient care; even if we’re not always visible.

How long have you been at our Trust and why do you like it?

I joined the Trust in February 2025 and, right from the start, I felt supported and welcomed. No two days are the same, and it’s rewarding to know that the work I do contributes to patient safety and care in such a meaningful way. What I really value is the sense of responsibility and trust that comes with the role. It’s also a great feeling to know that behind every call, there’s a real person who may need help… and I can be part of making sure they get it.

Have you experienced any special moments?

A patient’s relative once called looking for information about a loved one but was very confused about which department to contact. I took the time to track down the right ward, confirm the patient was there, and pass on the correct number. A few days later, they called back just to say thank you. It was a small act, but it made me realise that even a short conversation can have a lasting impact when someone really needs to be heard.

Do you have any role models at our Trust?

I really admire my fellow Switchboard Team colleagues; especially those who trained and supported me when I first started. Their calmness during emergencies, their patience while training me, and their deep knowledge of the hospital’s inner workings really impressed me. Our line managers are also incredibly supportive, always encouraging us to develop confidence and independence in the role. They make a complex job look effortless, and they’ve inspired me to aim for that same level of confidence and skill.

What advice would you offer new colleagues at our Trust?

Take your time to learn the systems and don’t be afraid to ask questions; there’s a lot to take in, but support is always available. Don’t underestimate the difference you can make, even in roles that aren’t always front facing. Be patient with yourself during the learning process; it takes time. Remember that every role here matters; what you do behind the scenes can have a real impact on patient care. Most importantly, always treat people with kindness, whether it’s a caller in crisis or a colleague asking for help; it really does go a long way!

Specialist Physiotherapist

Say hello to Zhali Oladayo, Specialist Physiotherapist

Tell us about your role

My main role is to prevent avoidable hospital admissions and to support hospital discharges.

Most of our caseload are elderly patients where I assess mobility, risk of falling, independence, and other issues that could affect their safety at home.

How long have you worked at the Trust, and why do you like it?

I have worked for the Trust for three years and have been in this role in the community for that long. What I enjoy most is meeting people and seeing how my job makes a difference to them.

As I work in the community, I go all over the Vale of York, travelling hundreds of miles each week. I find that very interesting, because I deal with a vast range of people from ages 18 to 100 and older! I can come into work where I think things are usually quiet, but things quickly change, it can be unpredictable, so I always have to prioritise my caseload. As each case is different, a working day is never the same for me.

I encourage patients to be active, make sure they are properly hydrated and check to see they feel safe in their home and their community. That’s the aspect I enjoy the most, making a difference in patients’ lives - it doesn’t get any better than that, bringing joy to people.

I love seeing all the different communities across North Yorkshire when I am out and about. I’m from Nigeria and it is a bit different here, but just as beautiful.

Are there any special moments you have experienced at work?

I am known to give a big genuine smile wherever I go, and I enjoy a good laugh occasionally. But one moment that sticks in my mind is when I arrived at a patient’s house and they were having a birthday party, it was great to join in on the fun while I was treating him!

Do you have a role model within the Trust, and why?

I am very grateful to everyone at the York Community Response Team (CRT) and the manager, Emma Seabourne: she’s a lovely person. I’d like to thank her for believing I could do the job and that I was the right person. Working in the community is always tricky but the team is very supportive and that has made a big difference. I love my team and enjoy working here.

Consultant Clinical Psychologist

Say hello to Veronica Oliver- Jenkins, Consultant Clinical Psychologist.

Tell us about your role

I am the Trust Lead for Psychology, and Head of Service for Psychological Medicine. I’m fortunate to wear several different hats: as a therapist, supervisor, tutor and manager. 

I work clinically in the cancer psychology service, specialising in end-of-life care: a really meaningful and rewarding area of practice. I also support our amazing team of clinical psychologists and psychological therapists who work with children and adults with a range of medical conditions, as well as my colleagues using our staff psychology service. No two days are the same and that’s exactly what I love about it!

How long have you worked at the Trust, and why do you like it?

I joined the Trust in 2022, having previously worked across the North East. It was a daunting decision to leave a job I loved, but I am delighted to say that I have no regrets. From the beginning I was struck by how friendly and down to earth everyone was, and this has stayed true as I have got to know more people across the Trust over the last three years.

 Are there any special moments you have experienced at work?

One of the roles I am privileged to hold within our organisation is Schwartz Round Lead.  Schwartz Rounds are a welcoming forum where colleagues from all corners of the Trust can come together – not just to talk about what we do and share our experiences of giving care, but to reflect on how it feels to do it. 

As a facilitator, I have the opportunity to connect with colleagues I might not otherwise meet, supporting them as they share honest, deeply moving stories about their experiences at work.  For me, the Schwartz Rounds are a powerful reminder that how we show up – for ourselves, our colleagues and those we care for – makes a lasting difference.

What advice would you offer colleagues new to our Trust?

At its heart, healthcare is always a team effort. So, my advice would be to take time to get to know the people around you, as the relationships you build will be key to successful collaboration. And be mindful of your own wellbeing: draw on the support available within your immediate team, as well as from the staff networks and wellbeing services within the Trust.

Staff Nurse

Say hello to Abimbola Beatrice Ojo (otherwise known as Bim), a Staff Nurse in the Post Anaesthetic Care Unit (PACU)

Tell us about your role

I currently work as a Band 5 Staff Nurse in the York Hospital Recovery Unit, also known as PACU.
As a registered nurse in PACU, I support both adults and children after surgery (and sometimes before) to keep them safe and help with their physical, psychological, social, and emotional wellbeing. It’s also my job to maintain clear airways and effective breathing and circulation.

I help patients manage their pain and prevent deterioration in their conditions until they are safe enough to be transferred to the ward for their next level of care or discharge. I also regularly assist other Theatre Team members and the Anaesthetic Team to keep things running smoothly for our surgery patients.

How long have you worked at the Trust, and why do you like it?

I joined the Trust in June 2024 and have been able to thrive in my role, thanks to the support from my highly collaborative team, guided by our line manager, Jennie Wilkinson, and our empathetic and pragmatic deputy managers in the unit.

Not only does the excellent teamwork make it enjoyable to work here, but also the practical things, such as having a good supply of equipment and materials to help make patient care safer and more effective. I also always appreciate the prompt response to any reported equipment faults!

Are there any special moments you have experienced at work?

Some of my most memorable moments have been when colleagues and patients mentioned me by name in feedback forms to acknowledge the care I provided. On a few occasions, patients have also sent flowers, cards, or chocolates to the unit, with my name included or written boldly on it, which was touching and encouraging.

Who is your role model at the Trust and why?

One of my senior colleagues, Frances South, is my role model. She strikes me as mature, respectful, and deeply compassionate in her care for patients. She carries a wealth of experience yet demonstrates it with great humility, which I find inspiring.

What advice would you offer to new team members at our Trust?

My advice to new team members is to come ready to learn and embrace teamwork. Then, once you’re here, be bold, assertive, courteous, and confident.

Nursing Associate

Say hello to Hattie Gibson, a Nursing Associate in Scarborough Hospital's Emergency Department

Tell us about your role

I work closely alongside registered nurses and other healthcare professionals to support patient care. Nursing Associates bridge the gap between healthcare support workers and registered nurses, and our role is evolving all the time.

A recent development is that Nursing Associates are now able to administer IV fluids and IV antibiotics. This extension of practice means we can contribute more directly to urgent and essential care, especially in emergency departments or acute wards. It has given me the chance to build my clinical confidence and manage my own patients more independently, which is both exciting and rewarding.

How long have you worked at the Trust and why do you like it?

I’ve been with the Trust for around six years. I started as a healthcare assistant and trained for my current role with an apprenticeship.

What I love most is the strong sense of teamwork and being surrounded by such supportive colleagues every day. They create a safe learning environment, and I’m proud to call them colleagues and friends.

I’ve now been a Nursing Associate for around a year and a half, and have recently completed the Registered Nurse Degree Apprenticeship (RNDA) “top-up” programme, ready to take the next step in my career.

Have you experienced any special moments at work?

Being able to make a difference in patients’ very first moments in hospital is what makes my job special. When someone arrives in ED, they’re often scared or in pain, so being there to welcome them, assess their needs, and offer immediate support is one of the most rewarding parts of my role.

On top of that, I get to work with inspiring colleagues every day who remind me why I chose this profession. I’ve definitely made friends for life here.

What advice would you give to colleagues new to our Trust?

Building relationships with your team makes all the difference, and every day is a chance to learn and grow. Don’t be afraid to ask for help or admit that you don’t know something. Everyone is constantly learning in their roles, and nobody is perfect.

Specialist Sexual Health Nurse, YorSexual Health

Say hello to Tanya Qualter, Specialist Sexual Health Nurse at YorSexual Health.

Tell us about your role

At YorSexual Health we provide a wide range of public health services related to sexual health, from contraception services to advice on sexually transmitted infections (STIs). In a typical day on a clinic, whether it is walk-in or drop-in, I fit coils, take smear tests, and provide contraceptive advice, which often requires me to fit implants. I also investigate various issues or discomfort patients are experiencing; we have a lab onsite, so we can diagnose and prescribe all in one appointment for certain infections. I also travel to work at various clinics across North Yorkshire – Harrogate, Northallerton, Malton, Selby and Scarborough. I provide routine and emergency care.

How long have you worked at the Trust, and why do you like it?

I’ve been a nurse for over 40 years, beginning my training in 1984 at the York School of Nursing under Mr Darley, based at York Hospital, where the current admin block now stands. My first role was caring for elderly patients at the city hospital, now the site of the social club off Haxby Road. I then spent some time as a midwife at Chesterfield Royal Hospital, which I thoroughly enjoyed, before returning to York to work as a midwife for 14 years. For the past 20+ years, I’ve focused on sexual health. I love this role more than any other I’ve had because it allows me to care for the 'whole person' through holistic practice. Sexual health is important and can be a sensitive subject, so it’s essential we get it right, as it can impact other areas of a patient’s health. I strive to reassure patients, help them feel relaxed, and provide non-judgmental support. One of my favourite aspects is running drop-in smear clinics for my colleagues at York Hospital who find it difficult to get appointments at Monkgate – a service that has been very successful.

Do you have a role model at the Trust?

I work with the best team; they are like-minded and all have patient care at the top of their agenda. Our receptionists are fantastic, as are my colleagues who book appointments for patients - they set the scene and are very kind. They all encompass Trust values.

Are there any special moments you have experienced at work?

I enjoy working with the LGBTQ+ community, especially the trans community. I feel they have so many barriers to cross and I have met so many wonderful people. Our patients also say we offer a positive compassionate experience, so that’s great to hear. I also love being known as a ‘coil queen’! It’s a big deal for some women to get one fitted, so I do my best to make all my patients comfortable. The overall care of a patient is very important to me.

I’d like to stress to anyone reading this who is worried or has any concerns about their sexual health: please get in touch. For more details on this service, visit www.YorSexualHealth.org.uk.

Emergency Planning Manager

Say hello to Coral Ritchie, our Trust's Emergency Planning Manager.

Tell us about your role

My main responsibility is to develop and implement emergency preparedness plans to ensure that our critical services can still run if there's ever a disruption. This involves making sure our hospitals are equipped to respond effectively to various emergencies, including power outages, loss of equipment, and unexpected operational disruptions. Being prepared is the key, and I coordinate with different departments to participate in regular training sessions and drills, enhancing colleague readiness and resilience.

How long have you worked at the Trust and why do you like it?

I have been with the Trust for almost five years and have had the pleasure of meeting some truly remarkable individuals. In my two roles here, I have been fortunate to engage with colleagues from diverse backgrounds, gaining invaluable insights and experiences. Emergency planning, in particular, is incredibly dynamic and ensures that there's never a dull moment!

Have you experienced any special moments at work?

The training and exercise components of my role stand out, especially during the opening of the new emergency department in York, where I supported staff through large-scale simulations which included a lot of role-playing and fake blood! I also supported similar exercises at the local army barracks with colleagues from both York and Scarborough emergency departments, which was extremely fun and rewarding; especially seeing how much colleagues take away from such events.

Who's your role model at our Trust?

We are a small, dedicated team of three in emergency planning, and every day I am inspired by the passion and commitment my other colleagues bring to their roles. Their relentless efforts to elevate the importance of emergency planning within the Trust are truly commendable. They consistently go above and beyond, ensuring that we are always prepared for any unforeseen challenges. Their dedication not only enhances our department, but also significantly contributes to the overall safety and resilience of our organisation. I am grateful to be part of such an excellent team.

Consultant Intensivist and Associate Medical Director

Say hello to Dr Phil Dickinson, a Consultant Intensivist and Associate Medical Director at the Trust

Tell us about your role

I look after some of our sickest patients in intensive care - providing life support, leading the team, and coordinating the input of any specialist teams that need to be involved. I also wear a couple of other hats: I’m an Associate Medical Director for the Trust, working on several projects, including how we support our colleagues to improve the services they work in (quality improvement) and how we recruit and retain the very best medical staff in our organisation. I am also the clinical lead for SHARC, the Scarborough Health and Care Research Collaborative. This involves working on research to make sure the unique health needs of our coastal communities are properly understood, and tackling health inequalities affecting the core 20% most deprived communities and those in inclusion groups.

How long have you worked at our Trust and why do you like it?

I’ve been at the Trust for 11 years now, and I love living at working in Scarborough - it gives me the perfect mix of diverse clinical work (our geography means a real variety of cases present to Scarborough, some of which would go straight to a tertiary centre in more urban areas) and a great quality of life. Outside the hospital, I live on a working smallholding with my wife, family… and a menagerie of animals, including a small herd of alpacas (always a good conversation starter!). My happy place is on my tractor, out for a trail run on the moors, or on my bike in Dalby forest, switching off from the intensity of work.

Have you experienced any special moments at work?

One of the highlights of my career so far has been helping design and then open the new UECC at Scarborough earlier this year. I’m especially proud of the Enhanced Care Unit, which has raised the bar for patient care and is now inspiring change across our sites. But honestly, what makes me proudest is the team I work with. When passionate people come together with a shared vision, you can achieve something really extraordinary.

Do you have any advice for new colleagues at our Trust?

To be the best we can be, we need your fresh eyes on our organisation. If you see things that you know can be done better, tell someone and help us improve the services for the benefit of all our staff and patients. We are aspiring to be excellent, and we need to look outside (as well as inside) for ideas. Those with experience from other Trusts (or outside the NHS) can really help us with this.