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Our services

Visiting Critical Care

Visiting Critical Care can often feel like an overwhelming place, so it can help to know a little about what to expect:

  • Visiting hours are 13.00-20.00hrs, although family and friends are welcome to telephone at any time: 01904 726040 (York) or 01723 342141 (Scarborough).
  • The number of visitors allowed around a bed is limited to two for safety reasons.
  • There are waiting areas for use by visitors to the unit; in addition, there are drinks machines and toilet facilities.
  • There is an overnight stay room with shower facilities for use for one or two nights when required.
  • To reduce the risk of spreading infection, visitors are asked to clean their hands when entering and leaving the unit.  Please avoid visiting if you are ill.

The person you are visiting may be drowsy and seem confused.  They may also appear slightly swollen or have injuries such as bruises or wounds.  This can be upsetting to see, but our staff will ensure they are as comfortable as possible.

You will usually be free to touch, comfort and talk to the person.  It may help them to hear and recognise familiar voices, even if they do not appear to respond.  You might want to tell them about your day, or read them a book or newspaper. 

We keep a diary for patients if they have been with us for longer than three days, which can help them understand what has happened and who came to visit.  Families are asked to contribute to this diary.



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Royal College of Nursing members at our Trust are taking part in strike action Monday 6 and Tuesday 7 February from 7.00am to 8.00pm. This will impact services at our hospitals.

If you are due to attend an appointment and we haven't already contacted you, please come as planned.

On days where there is strike action, patients should only call 999 if it is a medical or mental health emergency (when someone is seriously ill or injured and their life is at risk).