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Our services

Visiting Critical Care

Visiting Critical Care can often feel like an overwhelming place, so it can help to know a little about what to expect:

  • Visiting hours are 13.00-20.00hrs, although family and friends are welcome to telephone at any time: 01904 726040 (York) or 01723 342141 (Scarborough).
  • The number of visitors allowed around a bed is limited to two for safety reasons.
  • There are waiting areas for use by visitors to the unit; in addition, there are drinks machines and toilet facilities.
  • There is an overnight stay room with shower facilities for use for one or two nights when required.
  • To reduce the risk of spreading infection, visitors are asked to clean their hands when entering and leaving the unit.  Please avoid visiting if you are ill.

The person you are visiting may be drowsy and seem confused.  They may also appear slightly swollen or have injuries such as bruises or wounds.  This can be upsetting to see, but our staff will ensure they are as comfortable as possible.

You will usually be free to touch, comfort and talk to the person.  It may help them to hear and recognise familiar voices, even if they do not appear to respond.  You might want to tell them about your day, or read them a book or newspaper. 

We keep a diary for patients if they have been with us for longer than three days, which can help them understand what has happened and who came to visit.  Families are asked to contribute to this diary.



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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.


Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time https://bit.ly/39ANleP


Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.


Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.