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Our services

How do I make a complaint?

We are very happy to receive positive or negative feedback about our screening service.

If there is a problem you want to report at the time of your appointment, please talk to your screener and they will make every effort to resolve it.

If the problem cannot be resolved or you were not happy with the outcome, please call the office on 01904 726640 and ask to speak to a manager.

The manager will be able to put you in touch with the York Trust complaints service (PALS) if you feel the issue has still not been resolved.

The Patient Advice and Liaison Service (PALS) can be contacted Monday to Friday 08.30-16.30 on 01904 726262. Please visit their website by clicking here for more information about the service.

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Royal College of Nursing members at our Trust are taking part in strike action Monday 6 and Tuesday 7 February from 7.00am to 8.00pm. This will impact services at our hospitals.

If you are due to attend an appointment and we haven't already contacted you, please come as planned.

On days where there is strike action, patients should only call 999 if it is a medical or mental health emergency (when someone is seriously ill or injured and their life is at risk).