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Our services

How do I make a complaint?

We are very happy to receive positive or negative feedback about our screening service.

If there is a problem you want to report at the time of your appointment, please talk to your screener and they will make every effort to resolve it.

If the problem cannot be resolved or you were not happy with the outcome, please call the office on 01904 726640 and ask to speak to a manager.

The manager will be able to put you in touch with the York Trust complaints service (PALS) if you feel the issue has still not been resolved.

The Patient Advice and Liaison Service (PALS) can be contacted Monday to Friday 08.30-16.30 on 01904 726262. Please visit their website by clicking here for more information about the service.

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York Emergency Department (A&E)

The current entrance to the Emergency Department (A&E) is closed and a new entrance at the south of the building is in operation.

Arrive at Entrance 1, the main entrance to York Hospital signposted from Wigginton Road, and park in the multi-storey car park.  A new pedestrian exit has been created at the end of the car park. Follow the green line on the floor to the emergency department. Please see our website news for more information about arrivals to A&E.