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Our services

What people say about our service

Patient feedback 2017

In March 2017 we asked 533 people to comment on our service:

We asked you if you knew:

Percentage (%) of you who agreed or strongly agreed

why screening for eye disease is important

99.6%

when and where to attend screening

99.4%

what happens at the appointment

99.1%

At the time of the screening appointment we asked you if:

 

the location was convenient

99.5%

you were seen within an acceptable time

99.8%

you were informed of any delays

98.1%

the vision test was explained in a way in which you understood

99.6%

you had confidence and trust in the person carrying out the vision test

99.6%

the clinic room was clean and tidy

99.6%

you were treated with dignity and respect

99.2%

you were told when you would find out about the test results

99.1%

you were told how you would find out about the test results

99.1%

After the screening appointment we asked you if you:

 

had confidence in the person taking the photographs

98.9%

received the results in a reasonable time

97.0%

fully understood the results

99.2%

knew who to contact with any questions

94.5%

were happy with the screening experience

98.8%

would recommend to friends and family with diabetes

96.8%

You also told us that you:

  • work full time and the administration team were helpful finding a suitable appointment”

  • “forgot the appointment but was fitted in later in the day”

  • “dread coming because the drops sting”

  • “would like appointments outside of school hours”

  • “had confidence in the technician’”

  • “understood the results letter”

  • “knew who to speak to regarding and questions”

  • “had to research what retinopathy was as there is no explanation in the letter”

Patient and visitor feedback has helped us improve our service by focussing on our strengths and addressing problems.

Please contact us on 01904 726640 if you think we can do more to improve our service.

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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.


Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time https://bit.ly/39ANleP


Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.


Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.