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Our services

What people say about our service

Patient feedback 2017

In March 2017 we asked 533 people to comment on our service:

We asked you if you knew:

Percentage (%) of you who agreed or strongly agreed

why screening for eye disease is important

99.6%

when and where to attend screening

99.4%

what happens at the appointment

99.1%

At the time of the screening appointment we asked you if:

 

the location was convenient

99.5%

you were seen within an acceptable time

99.8%

you were informed of any delays

98.1%

the vision test was explained in a way in which you understood

99.6%

you had confidence and trust in the person carrying out the vision test

99.6%

the clinic room was clean and tidy

99.6%

you were treated with dignity and respect

99.2%

you were told when you would find out about the test results

99.1%

you were told how you would find out about the test results

99.1%

After the screening appointment we asked you if you:

 

had confidence in the person taking the photographs

98.9%

received the results in a reasonable time

97.0%

fully understood the results

99.2%

knew who to contact with any questions

94.5%

were happy with the screening experience

98.8%

would recommend to friends and family with diabetes

96.8%

You also told us that you:

  • work full time and the administration team were helpful finding a suitable appointment”

  • “forgot the appointment but was fitted in later in the day”

  • “dread coming because the drops sting”

  • “would like appointments outside of school hours”

  • “had confidence in the technician’”

  • “understood the results letter”

  • “knew who to speak to regarding and questions”

  • “had to research what retinopathy was as there is no explanation in the letter”

Patient and visitor feedback has helped us improve our service by focussing on our strengths and addressing problems.

Please contact us on 01904 726640 if you think we can do more to improve our service.

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