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Coronavirus useful information

Coronavirus health information

Please use the NHS website for general health information about Coronavirus and when to seek medical help.

Do not leave your home if you have either:

  • a high temperature - this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.


Changes to hospital visiting times

To minimise infection and keep our patients safe at this time visiting times have been suspended.  For more information visit our website.

During this time we are providing a 'Virtual Visiting' service, where patients who do not have a phone or tablet of their own can use a hospital iPad to video call the people who matter to them.  If you would like to video call someone in hospital, and the patient does not have their own phone or tablet, please ring 07787 273823, email virtualvisiting@york.nhs.uk or speak to the ward directly, and we can arrange a video call for you.

We understand not all of our patients will be able to access our virtual visiting service.  If you would like to send a message or a letter to a loved one who is currently an inpatient in one of our hospitals please email it to letters@york.nhs.uk

At the beginning of your letter or message, please list:

  • the patient's full name
  • the patient's date of birth or address, if known
  • the hospital site and ward

Changes to appointments 

Telephone appointments

As part of our response to the coronavirus, some appointments will now be carried out by telephone or video.  Patients affected by this can be reassured that cases have been reviewed by a doctor or a nurse who has concluded that it is safe for you to be offered a telephone or video appointment. Patients who are offered a virtual appointments do not need to come to hospital and a relevant doctor or nurse will contact you instead.

Cancellation of operations, appointments or procedures

In line with well-established plans for situations like this, every hospital in England has now been asked to suspend all non-urgent elective operations for at least three months, with some other procedures likely to be rescheduled before then so we can train our staff and adapt certain areas.

Urgent and emergency cases and cancer treatments will be carrying on as normal, but we know many people waiting for treatment will be disappointed or worried, and we will be contacting everyone affected as soon as possible.

If you are affected you will receive a letter or telephone call from the Trust with more information.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.


Clinical service information

A number of our clinical services have produced specific COVID-19 advice for their patients. 

Audiology services

Audiology services - we offer a postal service for batteries and or tubing replacements, contact the team for replacements to have them posted to you.
York audiology team -  01904 726741
Scarborough audiology team - 01723 342821
or email: hearingaidrepairs@york.nhs.uk.

Phlebotomy services

The blood taking service at York Hospital outpatient department will be closed until further notice.  We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment.  Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.

Bereavement services

Bereavement services - please see the latest information about coming to the bereavement suite and collecting belongings of a loved one.

Haematology and Oncology services

There are temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  You can find out more here.

Learning disability services

Click here for information and downloadable resources.

Maternity services

If you are due to have a baby, please visit our webpage for up to date information about maternity services at this time.

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Coronavirus - useful information

The latest health information about Coronavirus can be found at www.gov.uk/coronavirus.  Information about our local services can be found on this website here.

Stay Alert, Stay Safe