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Our services

Coronavirus useful information

Coronavirus health information

Please use the NHS website for general health information about Coronavirus and when to seek medical help.

Do not leave your home if you have either:

  • a high temperature - this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home and book a Covid-19 test online.

If you're unsure, use the 111 online coronavirus service to find out what to do.


Guidance for all visitors

We ask that members of the public not to visit our hospitals unless they are attending an appointment or visiting the emergency departments.

If you are visiting one of our hospitals or clinics for an appointment, please come alone.  Only bring someone to accompany you if absolutely necessary.  You will need to wear a face covering when visiting the hospital.

Changes to hospital visiting

To minimise infection and keep our patients and staff safe at this time, visiting inpatients on our wards has changed.

Visiting in Maternity

Our first priority is, and always will be, the safety of the women and babies in our care and we appreciate your understanding and help with this. Please click here to view all information about service changes in maternity.


Face coverings

Visitors and outpatients coming into our hospitals will be asked to wear a face covering at all times, to help us reduce the spread of Covid-19.  It is essential that you wash your hands or use hand sanitiser before putting it on, after taking it off and after use.  Avoid touching your eyes, nose, or mouth at all times and store used face coverings in a plastic bag until you have an opportunity to wash them.


Measures to increase services

Our staff have been working hard to respond to the coronavirus pandemic and ensure the safety and quality of our services for all patients.

Just like the rest of the NHS, our number one priority for the last few months has been ensuring that all those who need urgent care - not just those with coronavirus - have been able to get it when they need it.  Combined with the need to avoid unnecessary contact to reduce the spread of the virus, this has meant that some non-urgent appointments and surgeries may have been postponed, and others delivered differently using technology.

We have been gradually increasing some important face-to-face services, but only where this can be done safely - the virus is still circulating and we don’t want to put our patients, the public or our staff at greater risk.  Thank you for your patience and understanding during these difficult times.

What does this mean for me?

We continue to ask patients to attend face-to-face services only when it is really necessary. Where possible, appointments will be offered using remote services such as a video or phone consultation.

You should only attend your outpatient appointment if you have no symptoms of coronavirus.

If you do need to attend hospital for planned (non-emergency) care, you will be asked to take some steps to ensure you can get the care you need in an environment that keeps you safe, as well as staff and other patients.  Our admissions team will give you all the information you need.  While at the hospital, it is important that you comply with normal social distancing requirements.

For planned health care such as operations and certain diagnostic procedures, we will ask you to self-isolate at home for up to 14 days before admission (including day surgery).  We will arrange a Covid-19 swab test before your admission and unless it is extremely urgent, your treatment will only proceed if the test is negative.

If you start to show symptoms of coronavirus or test positive while admitted to hospital, you will be immediately isolated to ensure the safety of other patients and staff.


Clinical service information

A number of our clinical services have produced Covid-19 specific advice for their patients.

  • Audiology services

Audiology services offer a postal service for batteries and or tubing replacements, contact the team for replacements to have them posted to you.

  • Blood taking / Phlebotomy services

Please see the latest information about our available blood taking services.

  • Bereavement services

The latest information about coming to the bereavement suite and collecting belongings of a loved one during coronavirus.

  • Breast Screening services

Click here to open information about the North Yorkshire Breast Screening services restarting.

  • Haematology and Oncology services

There are service changes to the Haematology and Oncology services at Scarborough and York Hospital.

  • Learning disability services

Information about our learning disability services during coronavirus.

  • Maternity services

If you are due to have a baby, please visit our coronavirus maternity webpage for up to date information about maternity services at this time.

  • Medical Elective Services

MES has moved from York Hospital to Peppermill Court on Ramsay Close in York (from Monday 26 October).

Address: Peppermill Court, Ramsay Close, York North Yorkshire YO31 8SS.  For more information about MES click here.

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Coronavirus - useful information

The latest health information about Coronavirus can be found at www.gov.uk/coronavirus.

Information and updates about our services can be found on this website here