York and Scarborough Teaching Hospitals NHS Foundation Trust

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Coming into hospital

For more information on Patient Experience click here

Call 4 Concern

Call 4 Concern© (C4C) is a patient safety initiative enabling adult patients, relatives and carers, to make a direct referral to the Critical Care Outreach Team (CCOT).

Your Experience Matters

How to say thank you, make a comment, get an answer to a concern or make a formal complaint

Your Experience Matters - Easy Read

What to do if you are not happy with what has happened during your visit to hospital.

Looking down a long bright hospital corridor with treatment rooms on the left and windows on the right. At the bottom of the corridor is one member of staff in a blue nursing uniform

Our Hospitals

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Providing care together in York, Scarborough, Bridlington, Malton, Whitby, Selby and Easingwold communities

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York and Scarborough Teaching Hospitals NHS Foundation Trust is registered, and therefore licensed to provide services, by the Care Quality Commission (Provider ID: 1-114394658). For more information, visit www.cqc.org.uk

Help us keep everyone safe this winter

We’re asking everyone to please help protect our patients, visitors and employees during the winter months.

If you’re feeling unwell, please don’t visit our hospitals - even for appointments or to see loved ones, unless it’s in exceptional circumstances such as end-of-life care or maternity.

Colds, flu, Covid and norovirus (sickness and diarrhoea) can spread easily and cause serious illness in vulnerable patients.

Please only come in once you’ve been free of symptoms for at least 48 hours.

When you do visit:

Wash your hands with soap and water when you arrive and before you leave the ward (hand sanitiser alone is not enough).
Please don’t sit on patients’ beds, or eat and drink at the bedside.
And if you’re asked to wear a mask, please do so.

Thank you for helping us keep everyone safe this winter.