Waiting list review - patient letters

As part of a national review commissioned by NHS England, we are undertaking a review of all patients on our waiting list for outpatient appointments or surgical procedures.

The need to create capacity to care for Covid-19 patients at the Trust led to the postponement of non-emergency care, meaning that our waiting lists have grown and it will take some time before services fully recover.  We are sorry that your care has been delayed and we would like to thank you for your continued patience and support during this difficult time.

Our clinical teams have reviewed our surgical waiting lists to ensure that patients with the greatest need are treated first. We now need to validate, or confirm, the information that we hold by contacting patients to understand if there are any change in their circumstances and if they wish to remain on our waiting list for their outpatient appointment or surgical procedure.

We are contacting patients in phases; by telephone and letter. By reviewing our waiting list and gathering this information we can ensure that we understand the requirements of our patients whilst we prioritise care for our most clinically urgent patients.

We will continue to keep in touch with our patients at regular intervals by phone, letter and text.