#OneTrustOneTeam

Matron for Workforce and Education

Say hello to Vicky Angell, Matron for Workforce and Education

Tell us about your role

I feel very fortunate to be a senior member of a team that supports so many staff who care for patients. In April, several work streams involved in non-medical education and training came together to form a new, unified team, now known as the Practice Development and Education Team (PDET).

Our priority is to provide a structured and standardised approach to education and training for our staff. This includes supporting students and colleagues as we deliver on our key priorities, helping individuals to develop competence and confidence in their roles. I'm proud to have contributed to building a fantastic, supportive team who will be visible on our wards and in departments.

How long have you worked at the Trust, and why do you like it?

I joined the Trust as a student nurse in 1994 and qualified in 1997. I started my career in orthopaedics, working across both elective and trauma. I loved working in this field of practice and how it enabled me to collaborate closely with other professions, developing my understanding of the value of multiprofessional working.

For the last eight years, I have worked on the corporate side of nursing, leading various projects and training initiatives - most notably the Trust’s preceptorship programme, which supports newly qualified nurses as they transition from student roles. Watching their careers thrive on the wards gives me immense pride.

Are there any special moments you have experienced at work?

I feel my job is such a privilege. It’s been incredibly rewarding to witness newly registered nurses grow from feeling nervous and, at times, overwhelmed on their very first shift to, just a year later, thriving with skill, confidence, and professionalism on the wards. Many have even progressed into senior nursing roles, and it’s been a privilege to be part of that journey.

It’s fantastic to witness their transformation and is one of my career highlights. It’s amazing to work as part of a team that has been able to help individuals begin their nursing journeys in the NHS.

Do you have a role model within the Trust, and why?

I am fortuitous to have worked with so many inspiring people over my career. I have witnessed the way they have cared for patients, developed colleagues, and strived to do the best they can. My line managers, peers, and colleagues have taken time to support me and I believe have shaped the nurse I have become. If I was to mention one person, it would be our Lead Nurse for Medicines Management, Jennie Booth. Jennie, I feel, epitomises Trust values, always taking time to listen to and support others.

Autism Liaison Practitioner

Say hello to Alex Manson, Autism Liaison Practitioner.

Tell us about your role

I offer holistic support and guidance for autistic and neurodivergent patients of all ages, so that they have exactly the same access to care as everyone else using our services.

I don’t diagnose patients and as a service we are not diagnosis-led, but I work to make sure that reasonable adjustments are made to the care environment, and that carers and families receive advice and support too.

I also work closely with clinical colleagues across the Trust, signposting them to training about autism that is available, and letting them know that the Autism Liaison Service is always on hand to offer guidance on best practice. My hope is that as a service we can improve the experience of patients and instil a willingness to learn from each other.

How long have you been at our Trust and why do you like it?

I have been working at York Hospital for three years. Since joining, I have truly come to appreciate the hardworking and supportive people I work both directly and indirectly with. This is both beneficial for day-to-day practice, but also when it comes to my own professional development. I feel valued as a member staff, which is motivating and inspiring for my ongoing growth.

Have you experienced any special moments?

It’s hard to pick one example. Hearing positive feedback from patients about the adjustments that the service can make never gets old. For example, a colleague recently arranged for a patient’s appointment with a consultant to take place outside in the car park at Scarborough Hospital, due to their complex sensory needs. Small changes can have such a significant impact on a person’s experience at our hospitals.

Do you have any role models at our Trust?

I want to give a shout out to the Complex Needs Team, which is full of hardworking and personable colleagues that have welcomed me with open arms. They are on hand to provide specialist advice and support for patients with a wide and diverse range of needs, and live the Trust values in every aspect of their work.

Senior Library Assistant

Say hello to Lucy Dixon, Senior Library Assistant

Tell us about your role

I work closely with my team to ensure all staff and students have access to our book collection. We also source articles upon request and deliver inductions for new users. Additionally, we support library members in accessing all our e-resources, including OpenAthens and the Knowledge and Library Hub. Our service plays a key role in supporting evidence-based practice across the Trust, while also offering a quiet, welcoming space for those who need it.

How long have you worked at our Trust and why do you like it?

I officially started at the Trust in January 2023 but, after breaking my ankle on the walk home from my first day, I really began work in May 2023. I enjoy being part of a small team that collaborates with many departments across the Trust. I am also grateful that this role has given me the opportunity to further my career through an NHS England-funded MA in Library and Information Services Management.

Tell us about a special moment that has stayed with you

I really enjoyed organising a Health Information Week event, where we collaborated with the Trust’s Wellbeing Team to promote themes such as winter health, mental health, and wellbeing. We offered tea, coffee, cake, and gave away a free book to everyone who took part. The event also featured a book swap table and a “mystery book” section to explore. It was a great opportunity to meet new people, introduce them to our library service, and create a relaxed, welcoming atmosphere.

Do you have any role models at the Trust?

In addition to my role as SLA, I am the assistant for the Race Equality Network committee. I am continually impressed by the Chair, Fatima Kuddus, and the Vice Chair, Kheira Haffiane, who balance their day-to-day roles alongside the responsibilities of the Network and wider EDI work. They speak up for and support colleagues from BAME backgrounds and are always ready to help, without ever seeming to get overwhelmed! I am pleased to work alongside and learn from two excellent colleagues.

What advice would you offer colleagues new to our Trust?

There’s a lot to take in when you start at the Trust, so don’t be afraid to ask questions. There is also plenty happening beyond your role, so look out for chances to meet like-minded people or try something new. And if in doubt, come to the library! We’re always here and happy to help (plus we have a book swap trolley, what more could you need?!)

Diabetic Retinal Photographer, based at York Hospital

Say hello to Jo Blackman, Diabetic Retinal Photographer, based at York Hospital.

Tell us about your role

I am part of the team for the North Yorkshire NHS Diabetic Eye Screening Programme - a national programme designed to screen diabetic patients to check for changes to the retina. These changes, known as diabetes-related retinopathy, are usually detected long before eyesight is affected.

The service I work for delivers screening in a variety of locations throughout the area, including GP surgeries, hospitals and opticians. It is essential NHS patients have checks with our digital cameras, as diabetes is one of the main causes of preventable blindness. In a nutshell, my role is the first step in the process to prevent sight loss, by taking photos of the patient’s eye.

We have team staff based at fixed sites across the county, but some are mobile too – we cover as far north as Whitby, Easingwold, Bridlington, across to Boroughbridge and the Harrogate area. We are busy!

How long have you worked at the Trust, and why do you like it?

I live and breathe photography. I was a photographer for the RAF until I joined the NHS. I photographed everything from medal presentations to the cast of the TV show Heartbeat visiting a RAF station - out of work I’m also a wedding photographer! I have been in the role for two years. I have to say the advent of digital photography has changed my job for the better. When I had the role previously, back in 2005, we took photos on wet film, there was no knowing if the patient was looking where we need if they blinked!

Are there any special moments you have experienced at work?

The Coronation of King Charles III comes to mind. We screen plenty of patients who were children around the time of the Queen’s Coronation in 1953. I enjoyed talking to patients who were reminiscing, they had some interesting stories – one lady was given a train ticket to see the coronation in London and did get to see Queen Elizabeth II.

Do you have a role model within the Trust, and why?

This is a hard question, but I have to say all NHS staff are phenomenal. From ambulance drivers to staff in doctors’ surgeries, we all work extremely hard for patients. They all make a difference.

Bereavement Officer, Scarborough Hospital

Say hello to Carol South, Bereavement Officer at Scarborough Hospital.

Tell us about your role

My role is mainly to make sure that families have all the information they need to move forward with what is an emotional time for them, while offering support and empathy.

I also organise funerals for adults who may not have any next of kin, and I work closely with the bereavement midwives to support women going through baby loss and help in organising a baby's funeral if needed.

Sometimes I also offer a listening ear for staff to come in and chat and in a quiet, welcoming space, while keeping a selection of sweets for anyone who wants one!

How long have you worked at the Trust and why do you like it?

I have been with the Trust just over 24 years. I started as a ward clerk, then worked in the General Office as the bereavement officer and cashier before becoming the full time Bereavement Officer in 2016.

I enjoy working here as I get to support a wide range of departments and colleagues, and I have made many friends over the years. I feel that there is a family feel at Scarborough Hospital, and I always receive a smile and a ‘hello’ when walking around the building.

Are there any special moments you have experienced at work?

There have been many special moments over the years, but one particular time was during the pandemic. This was a terrible time for everyone working, and for me personally it was extremely challenging. The Palliative Care Team were so supportive; checking in with me and making sure I was OK, while they were dealing with all they had to cope with. The relationship that formed is just as strong now, and for that I feel so appreciative of them all.

It's Armed Forces Day on 28 June. As a former member of the Armed Services, what does the day mean to you?

Armed Forces Day is very important to me. I come from a military background; my grandad was in the RAF in the World War II, and my dad was a medic in the army. I am a veteran, having served in the RAF as a dental nurse and I made friends for life. Armed Forces Day is a time for all serving personnel, veterans, and the public to get together and celebrate, and to remember all those have fallen.

I am also a part of our Veterans’ Staff Network, which is important because we have many ex-service personnel in the Trust, and it helps us to share our experiences and give each other support. Once you've served in the forces, you become part of a big family that lasts a lifetime, where there is friendly banter and support always available.

Advanced Clinical Specialist Physiotherapist in Pulmonary Rehabilitation and Respiratory Outpatients and Head of AHP Research

Say hello to Dr Frances Butler, Advanced Clinical Specialist Physiotherapist in Pulmonary Rehabilitation and Respiratory Outpatients and Head of AHP Research

Tell us about your role

My clinical specialist role involves leading the Pulmonary Rehabilitation and Respiratory Outpatients services in delivering specialist input for patients which chronic respiratory disease. 

We provide exercise and education sessions across community and hospital sites to improve patient access, along with 1:1 appointments for specific clinical needs such as breathlessness, airway clearance, breathing pattern disorders, and self-management support. We’re working towards national Pulmonary Rehabilitation accreditation from the Royal College of Physicians and aligning our service with national standards.

We’re also a research-active service. I was Principal Investigator for the IMPROVE study on using Pulmonary Rehabilitation buddies to support uptake and adherence, and I’m currently PI for the PERFORM study, which looks at rehab and self-management outcomes in patients with multiple long-term conditions.

In my role as Head of AHP Research, I work alongside the Research and Innovation team as well as the Head of Nursing Research and the Head of Midwifery Research to embed a research culture within the trust. I support AHP colleagues in developing and working to achieve the Research pillar of practice. This involves developing research related policies, career pathway documents and supporting AHP colleagues in accessing research related grant applications or training and development programmes. 

How long have you worked at the Trust and why do you like it?

I’ve worked in the Trust since 2006. I joined after qualifying as a physiotherapist and have since held various physiotherapy roles across a wide range of clinical areas throughout my career progression.

Are there any special moments you have experienced at work?

I love supporting patients to improve their quality of life and to manage their chronic lung conditions independently. My favourite part of the Pulmonary Rehabilitation programme is the post-course assessments, where patients show improvement in physical outcome measures, such as walking distance, as well as in their health-related quality of life.

It’s fantastic to hear how patients are able to become more active, often surprised by how much they enjoy the course. Recently, one patient shared that he wasn’t initially planning to attend Pulmonary Rehabilitation but decided to come along - and he thoroughly enjoyed it, making some fantastic improvements.

Do you have any role models at work?

I’ve always admired Tracey Daniels, the non-medical clinical lead for cystic fibrosis at the York Hull Adult Cystic Fibrosis Centre. Having worked with Tracey for many years, she has been instrumental in helping me develop my clinical specialist skills and knowledge. Tracey is a dedicated member of the AHP workforce, embodying a passion for clinical expertise and fostering a strong research culture. She continually pushes the boundaries for AHPs working at advanced levels within the Trust.

What advice would you offer to new team members at our Trust?

The Trust is a friendly place to work, don’t be afraid to ask questions from others. Take the time to explore your clinical area and get involved in both clinical practice and research development - the two go hand in hand in delivering outstanding experiences for both patients and staff.

Say hello to Michael Scott, Learning Disability Liaison Assistant.

How long have you worked at the Trust and why do you like it?

I’ve worked with the Trust for five years - three as a volunteer and two as a Learning Disability Liaison Assistant.

I love my role because I get to make a real difference for people with learning disabilities, inspired by an event in 2018 when a person with learning disabilities sadly died from sepsis.

The best part of my job is being able to support all the hospital staff, as well as the families and carers of people with learning disabilities. I’m there to provide a friendly face, some company, and a bit of much-needed reassurance to them, especially when they’re feeling scared or uncertain. It’s great that everyone knows me on the wards - it really feels like I’m part of the team.

Plus, I have access to the equipment library, so I can loan out activities, iPads, and DVDs to help patients pass the time while they’re on the wards.

Are there any special moments you have experienced at work?

I’ve seen many special moments, seeing the incredible work ward teams do every day, and following patients on their journey through the hospital. It makes me proud to see them go home.

Do you have any role models at work?

My role models are the amazing learning disability liaison nurses and wider teams that I have the privilege of working with.

What advice would you offer to new team members at our Trust?

To anyone joining the Trust, I’d say don’t hesitate to ask for advice - everyone is happy to help if you need anything.

Chaplaincy Volunteer, Selby Hospital

Say hello to Reverend Nick Garside, Chaplaincy Volunteer at The New Selby War Memorial Hospital

Tell us about your role

As a member of the chaplaincy team, my main role is to offer pastoral support to anyone who comes into the hospital. Many of the people coming here are worried, and in emotionally stressful situations. Often, they want someone to talk to at a difficult time. It’s not important whether someone has faith or not: the most important thing is for me to listen.

There is one inpatient ward at the hospital, and when I am here, I always go to up to the ward to say hello to everyone, and to ask how they are. A patient could ask me to pray for them, and sometimes I sing hymns with them. I am also able to give Holy Communion to patients. But it’s all about offering support and comfort.

How long have you been working with the Trust, and why do you like it?

I have been volunteering here for the last 18 months. I was already a parish priest here in Selby, but I have always had an interest in chaplaincy, with experience at HM Prison Wakefield and with a housing association in Leeds.

Volunteering here is a natural continuation of that, and I feel that I am supporting the wider community in Selby, as well as patients and relatives in the hospital. The most rewarding part of my volunteering role is providing that pastoral care: feeling that I am walking alongside people, sometimes at the most difficult times of their lives.

Who is your role model at the Trust, and why?

I don’t have one role model, because everyone in the chaplaincy volunteering team plays an equally important role. We’re a small team, and the other chaplaincy volunteers do a fantastic job. Several of them have been volunteering here for many years and their dedication is exemplary.

This week is national Volunteers’ Week. Why is volunteering important?

I can only speak from a chaplaincy perspective, but it is what I am called to do. Chaplaincy is a vocation, and by providing pastoral support I can both support patients and the community of Selby as a whole. Volunteering here gives me the opportunity to continue with my chaplaincy vocation, and combining it with my role as a parish priest in Selby.

Staff Health and Wellbeing Lead

Say hello to Rachel Marson, Staff Health and Wellbeing Lead at our Trust

Tell us about your role

My role mainly consists of ensuring that staff have access to a range of health and wellbeing initiatives that support them to be well both at home and in the workplace. I support, guide and encourage our staff to maintain good health by making healthier lifestyle choices relating to their physical and mental wellbeing.

How long have you been working with the Trust, and why do you like it?

I have worked in the Staff Health and Wellbeing Team for just over nine years now.

I love being able to support staff with their health and wellbeing. Empowering staff to feel confident enough to maintain good health, as well as equipping them with the knowledge and information to be able to seek further support, is really rewarding. It ensures a more resilient, engaged workforce, which ultimately helps to improve the patient care we provide as a Trust.

Any special moments that you’ve experienced at work?

I can honestly say that no two days are the same, which is great! I love engaging with staff, learning all about each team member and learning all about the roles and departments they work in. We have been successful in providing lots of rewarding wellbeing initiatives for staff, including a range of menopause support, various men’s health initiatives and even a staff gym at Bridlington Hospital.

However, by far the most rewarding part of my role is recognising the amount of trust that staff place in us, knowing that they trust us with their health and wellbeing, and that they often turn to us in their hour of need is incredibly humbling.

Who is your role model at the Trust, and why?

I have many role models within the Trust, working across a variety of roles. The qualities that I admire most within these individuals is their dedication, passion, kindness and compassion to both patients and colleagues alike. I’m proud to work alongside these amazing people and I hope that we continue to be stronger together.