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Our services

What to do next

The bereavement offices are open Monday to Friday from 8.30am to 4.30pm.

On the next working day after the death has occurred, please call the Bereavement Services Team who will advise you on the availability of the Medical Certificate of Cause of Death (MCCD) and any property and valuables.

Please telephone 01904 725445 (York) or 01723 385178 (Scarborough) after 9am.

Please note that the MCCD will not be available unless the bereavement officer has advised you it is ready for collection.

Please be aware that on Mondays and Tuesdays after a bank holiday our phones are exceptionally busy as we start our paperwork processing.  We do have a voice mail answering system so please do leave a message.  On particularly busy days there may be a delay in us returning your call but please be reassured that in the mean time we will be liaising with the ward staff and doctors to arrange for the Medical Certificate of Cause of Death to be completed.

Please note that it can take up to 48 working hours for the MCCD to be completed. However, the bereavement officer will update you by the end of each day with the progress.

You will need this certificate in order to register the death; Bereavement Services will be able to advise you how to do this.  However, if the death has been referred to the coroner there will be a delay in the certificate being issued. The relevant staff will keep you updated about this.

Next steps and more information is contained in the What to do during your bereavement booklet which can be found on the bereavement support page.

If you have any questions please contact:

  • York Bereavement Services on 01904 725445
  • Scarborough Bereavement Services on 01723 385178

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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.

Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time

Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.

Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.

Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.