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Our services

What to do next

The bereavement offices are open Monday to Friday from 8.30am to 4.30pm.

On the next working day after the death has occurred, please call the Bereavement Services Team who will advise you on the availability of the Medical Certificate of Cause of Death (MCCD) and any property and valuables.

Please telephone 01904 725445 (York) or 01723 385178 (Scarborough) after 9am.


Please note that the MCCD will not be available unless the bereavement officer has advised you it is ready for collection.

Please be aware that on Mondays and Tuesdays after a bank holiday our phones are exceptionally busy as we start our paperwork processing.  We do have a voice mail answering system so please do leave a message.  On particularly busy days there may be a delay in us returning your call but please be reassured that in the mean time we will be liaising with the ward staff and doctors to arrange for the Medical Certificate of Cause of Death to be completed.

Please note that it can take up to 48 working hours for the MCCD to be completed. However, the bereavement officer will update you by the end of each day with the progress.

You will need this certificate in order to register the death; Bereavement Services will be able to advise you how to do this.  However, if the death has been referred to the coroner there will be a delay in the certificate being issued. The relevant staff will keep you updated about this.

Next steps and more information is contained in the What to do during your bereavement booklet which can be found on the bereavement support page.


If you have any questions please contact:

  • York Bereavement Services on 01904 725445
  • Scarborough Bereavement Services on 01723 385178
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