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Access your health record securely online
We are pleased to offer our patients a new online service that gives you secure access to your health record. It’s designed to improve your patient experience and access to NHS services and information. It’s a bit like online banking, but instead, you can use it to manage your health.
All your data is stored securely. Simply log in to view your healthcare information or use it to understand and monitor your condition.
This service is free to our patients and is offered using an NHS accredited system called Patients Know Best (PKB). It’s part of our promise and ongoing commitment to give you more choice and control over your care. The service will allow you to:
View your medical information:
- outpatient appointments
- medical correspondence
- test results
- care plans
- hospital discharge information.
Record important medical information:
- medications you are taking
- diagnosis information
- data from wearable devices (e.g. glucometers or Fitbits)
- other important paper documentation.
Share and control access to your health record:
- share with a carer, family member, or other health and care professionals involved in your care, e.g. your GP, pharmacist, at-home care provider, or a paramedic during an emergency;
- get access whether you are at home, in another part of the country, or even abroad;
- monitor who has access and control what parts of your records they can see; and
- consent to share information for research of your choice.
Sharing your medical information, including details of your diagnosis, allergies or the medication you are taking, can be critical for many patients, particularly if you have a long-term condition or any specific care needs.
Manage your health, treatment and communications:
- monitor and track symptoms
- keep a health journal
- exchange messages with your healthcare team
- access resources tailored for you by your healthcare team.
Find out more
To find out more about this service or to understand how your data is protected, click here to be redirected to the PKB website.
How can I register?
Click here to complete registration if you have received an invitation from us. It takes no more than two minutes to register.
If you need support, please watch this short video, or email firstname.lastname@example.org.
Frequently Asked Questions
What devices can I use to log in?
You can access your PKB record from any smartphone, tablet, or desktop device. There’s no need to update your device or install new software. Simply use your web browser to log in at my.patientsknowbest.com. However, either you (or your carer) will need regular internet access to receive your correspondence and to access all the features.
Will this affect my care?
No, this will not affect the care you already receive from us. Instead, it’s designed to improve your care and experience, help you to be more involved in decisions, get better explanations from us, and give you the tools to manage your care safely at home.
By sharing your appointment letters with PKB, it also means we can save money on postage and allocate this funding where it’s most needed.
Is the system secure; and how can I be sure my information won’t be shared or sold?
Patients Know Best is hosted within the NHS network, so it’s just as secure as the information we as a hospital hold about you. We chose this system because it meets the stringent NHS requirements for health record systems and is fully compliant with the Data Protection Legislation 2018. All personal and health information is encrypted (or coded), with PKB only having access to your NHS number. This means only you and the people you choose can access your health information.
Can I ask a carer or family member to register on my behalf?
Yes, family members and carers can, with your consent, register on your behalf. However, they should not use their own email account to do this. If you want the family member or carer to have access to your record they can be added in the “sharing” section. This will allow them to set up their own account and allow you to control the level of access they have to your record.
Why is my record empty?
We are unable to add any information until you have registered. Once you have registered, your correspondence will start to become available. In the meantime, you can add your own information, such as tracking your symptoms or recording any allergies or medication you take.
Does it cost me anything?
No, there are no costs to you as a patient as the service is funded by the trust. We will recoup the costs through a reduction in paper and postage expenses as a result of correspondence being sent to you digitally.
I’m having technical problems, who should I contact?
Please email PKB directly at email@example.com. You only need to provide your name, the name of the organisation that created your account (i.e. this hospital) and a summary of the problem(s) you have encountered.