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Your visit

Information and communication

Consent

We always ask for your consent prior to treatment which will include an explanation of what is proposed and the risks, benefits and any alternatives. If you have any concerns please direct these to a member of staff in the area you are receiving treatment.


Next of kin

While you are in hospital we may need to communicate with your family/friends. We will need to know your next of kin or main contact to speak to about your care. If there is anyone you would like us to contact please let us know.


Confidentiality

Your doctor and other health professionals caring for you keep records about your health and any treatment you receive from the NHS. These records may be written down or held on computer. Full and accurate records are needed to assess your health and decide what care you need. They enable us to assess the quality of care you have received, and to investigate any concerns you may have. Your details are also needed to contact you about appointments and arrange health checks.

Where necessary to provide you with the health care you need, your doctor will share information about you with other professionals involved in your treatment. Increasingly this is achieved by use of information technology.

Your records will also be used for wider NHS purposes, such as:

  • to secure payment for the treatments you have received
  • to measure our performance against targets
  • to audit our compliance with regulations and standards
  • for teaching, training and research purposes.

We will only ever use your information as required or permitted by law, and wherever possible we will remove any identifying details (such as your name, address and NHS number) before using your information for these secondary purposes.

You have the right to object to some uses of your personal information and we will seek to respect your wishes in these circumstances.

More details are available about the sort of information we collect, how it is used and how it is stored in our privacy notice.

Understanding Patient Data has produced a series of animations to explain how data saves lives. Following the journeys of patients with cancer, a heart attack, diabetes, dementia and asthma, they show the huge range of ways data is used to improve care, and the safeguards that are in place to protect confidentiality.


Your patient records

You have a right to access your health records.  For more information please click here.


Copying letters to patients

After your visit, in most cases, the consultant or healthcare professional will write a letter to your GP. If you would like a copy of these letters then please inform your consultant or healthcare professional at your appointment.


Language and interpretation

For patients who don’t speak English we have a telephone based translation and interpretation service and all of our patient information is available in different formats, including large print and Braille.  Our website can also be translated, using the translate feature.

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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.


Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time https://bit.ly/39ANleP


Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.


Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.